Access TeleCare

Dispatcher

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Perform all CCC Coordinator duties
• Manage incoming emergency and routine consultations through CCC consultation lifecycle workflows
• Prioritize and assign emergency and non-emergency consultations across multiple service lines
• Use approved protocols, workflows, and the computer-aided dispatch system to evaluate situations and take appropriate action
• Test readiness of computers, cameras, and related communications equipment
• Monitor and maintain queues to prioritize and assign consultations while meeting or exceeding SLAs
• Meet or exceed performance metrics on the performance index scorecard
• Maintain professionalism when interacting with healthcare facilities, physicians, coworkers, and supervisors
• Remain on-call, stay beyond shift-end, and respond to emergency situations when required
• Maintain collaborative working relationships across departments
• Keep the immediate supervisor informed of issues and concerns and take corrective action
• Foster a positive team spirit and organizational culture
• Perform other tasks as needed

Clinical Dispatcher – 2nd Shift

Clinical Coordinator

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Answer incoming calls to the consult center and accurately record patient information
• Communicate with clinical specialists to coordinate timely and satisfactory results
• Coordinate paperwork
• Ensure images are uploaded from client hospitals to VidiStar
• Set up video conferencing exam units and test connections
• Handle inbound and outbound calls from employees, clients, and clinical specialists courteously and respectfully
• Provide Tier 1 technical support to hospitals and company physicians
• Facilitate and confirm timely handoff to Tier 2 IT support
• Immediately report SLA failures, company-goal failures, or conflicts to the supervisor
• Perform work without established procedures when necessary
• Complete other tasks as needed

Clinical Dispatcher – 2nd Shift

Clinical Coordinator – Full Time, Overnight Shift