Clinical Dispatcher

Access TeleCare

. Receive and prioritize emergency and routine consultations from partner facilities .

Posted 10/10/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and collaboration skills while effectively managing consultations in a fast-paced healthcare environment. Proficient in utilizing Microsoft Office and communication tools to ensure timely patient care and maintain professional relationships.

Highest-signal resume keywords

Consultation ManagementMicrosoft Office ProficiencyCustomer Service SkillsCall Center ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consultation Lifecycle WorkflowsComputer-Aided Dispatch SystemsPerformance Metrics MonitoringQueue ManagementSoftware Learning Ability

Soft Skills

Attention to DetailFlexibilityAdaptabilityTeam SpiritInterdepartmental Collaboration

Tools & Technologies

Communication ToolsCollaboration ToolsOperating Systems

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

HealthcareEmergency ConsultationsRemote WorkFast-Paced EnvironmentOn-Call Availability

About the role

Key responsibilities & impact

Receive and prioritize emergency and routine consultations from partner facilities
Remotely manage multi-channel coordination and assignment of consultations across multiple service lines
Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely, efficient patient care
Perform CCC Coordinator duties and manage incoming consultations through CCC consultation lifecycle workflows
Prioritize and assign emergency and non-emergency consultations using approved protocols, workflows, and computer-aided dispatch systems
Test computer, camera, and related communications equipment readiness
Monitor and maintain queues to prioritize and assign consultations in accordance with SLAs
Meet or exceed performance metrics on the performance index scorecard
Maintain professional relationships with healthcare facilities, physicians, coworkers, supervisors, and other departments
Keep the immediate supervisor informed of issues and concerns and take corrective action when necessary
Maintain positive team spirit and support company culture
Perform other tasks as needed

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Strong communications skills (written and oral)
Ability to work effectively across departments
Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Excellent phone/customer service skills and high attention to detail
Flexibility and adaptability in a fast-paced environment
Ability to quickly learn and adapt to new technologies and systems
Ability to excel in a remote work setting and high-growth, fast-paced organization
Must be able to remain in a stationary position 50% of the time
Must be available for Tuesday-Saturday work schedule, weekends and holidays
May be required to be on-call and respond to emergency situations at any time

Benefits

Comp & perks

100% Remote Work
Health Insurance (Medical, Dental, Vision)
Health Savings Account
Flexible Spending (Medical and Dependent Care)
Employer Paid Life and AD&D (Supplemental available)
Paid Time Off
Paid Training
Up to 2 interviews via Zoom