Clinical Dispatcher – 2nd Shift

Access TeleCare

. Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care .

Posted 10/3/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and collaboration skills while managing consultations in a fast-paced healthcare environment. Proficient in using Microsoft Office and communication tools to ensure efficient patient care and meet performance metrics.

Highest-signal resume keywords

Call Center ExperienceMicrosoft Office ProficiencyCustomer Service SkillsConsultation ManagementCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consultation Lifecycle ManagementComputer-Aided Dispatch SystemPerformance Metrics MonitoringEmergency Response CoordinationSoftware Learning Ability

Soft Skills

Attention to DetailFlexibilityAdaptabilityTeam CollaborationProfessionalism

Tools & Technologies

Communication ToolsCollaboration ToolsOperating Systems

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

HealthcarePatient CareConsult CoordinationService LinesRemote Work

About the role

Key responsibilities & impact

Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
Perform all CCC Coordinator duties
Manage incoming emergency and routine consultations through CCC consultation lifecycle workflows
Prioritize and assign emergency and non-emergency consultations across multiple service lines
Use approved protocols, workflows, and the computer-aided dispatch system to evaluate situations and take appropriate action
Test readiness of computers, cameras, and related communications equipment
Monitor and maintain queues to prioritize and assign consultations while meeting or exceeding SLAs
Meet or exceed performance metrics on the performance index scorecard
Maintain professionalism when interacting with healthcare facilities, physicians, coworkers, and supervisors
Remain on-call, stay beyond shift-end, and respond to emergency situations when required
Maintain collaborative working relationships across departments
Keep the immediate supervisor informed of issues and concerns and take corrective action
Foster a positive team spirit and organizational culture
Perform other tasks as needed

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Strong communications skills (written and oral) and ability to work effectively across departments
Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Excellent phone/customer service skills and high attention to detail
Flexibility and adaptability in a fast-paced environment
Ability to quickly learn and adapt to new technologies and systems
Ability to excel in a remote work setting, high-growth and fast-paced organization
Must be able to work 2:45 PM–11 PM Eastern Time, Sunday–Thursday
Must be able to work weekends and holidays as required by the 24/7 consult coordination center
Frequent speaking and listening using a headset
Ability to remain stationary 50% of the time
Ability to sit for extended periods and look at a computer monitor
Repetitive use of hands/fingers across keyboard

Benefits

Comp & perks

100% Remote Work
Health Insurance (Medical, Dental, Vision)
Health Savings Account
Flexible Spending (Medical and Dependent Care)
Employer Paid Life and AD&D (Supplemental available)
Paid Time Off
Paid Training