Clinical Support Coordinator – Full Time, 2nd Shift

Access TeleCare

. Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care .

Posted 11/5/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while providing Tier 1 technical support in a fast-paced healthcare environment. Proficient in coordinating patient care and managing documentation effectively across departments.

Highest-signal resume keywords

Tier 1 Technical SupportCall Center ExperienceMicrosoft Office ProficiencyStrong Communication SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailFlexibilityAdaptability

Tools & Technologies

Video Conferencing SystemsCommunication ToolsCollaboration Tools

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

HealthcarePatient CareConsult CenterRemote WorkSLA Reporting

About the role

Key responsibilities & impact

Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
Answer incoming calls to the consult center and accurately record patient information
Communicate with clinical specialists to coordinate timely and satisfactory results
Coordinate paperwork and ensure images are uploaded from client hospitals to VidiStar
Set up video conferencing exam units and test connections
Handle inbound and outbound calls from employees, clients, and clinical specialists courteously and respectfully
Provide Tier 1 technical support to hospitals and company physicians
Facilitate and confirm timely handoff to Tier 2 IT support
Report SLA failures, company-goal failures, or conflicts to the supervisor immediately
Work on tasks without established procedures and perform other duties as needed
Support consult preparation and dispatch in a 24/7 virtual hospital environment

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Strong communications skills (written and oral)
Ability to work effectively across departments
Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Excellent phone/customer service skills and high attention to detail
Flexibility and adaptability in a fast-paced environment
Ability to quickly learn and adapt to new technologies and systems
Ability to excel in a remote work setting, high growth and fast paced organization
Must work 2:45 - 11PM EST, Thursday-Monday, including weekends and holidays as required
Ability to remain in a stationary position 50% of the time

Benefits

Comp & perks

100% Remote Work
Health Insurance (Medical, Dental, Vision)
Comprehensive benefits — health, dental, vision, life, and 401(k)
Paid Time Off
Sick Leave
Paid Training Schedule: 2-4 weeks, Monday–Friday, 8am-5pm
Up to 2 interviews via Zoom
Culture of ownership, transparency, and results
Directly impact patient access nationwide