Director, Client Services – Healthcare

Access TeleCare

. Lead client relationships and drive growth within assigned service lines .

Posted 10/23/2026full-timeRemote • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management within the healthcare industry, with a focus on strategic communication and project management. Proficient in utilizing CRM applications and conducting data analysis to identify growth opportunities and enhance client satisfaction.

Highest-signal resume keywords

Client Relationship ManagementHealthcare Industry ExperienceCRM Applications ProficiencyStrategic Communication SkillsProject Management Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementData AnalysisCustomer Experience OptimizationBehavioral Health KnowledgeTrend Reporting

Soft Skills

Analytic ThinkingOrganizational SkillsPresentation SkillsInterpersonal CommunicationProblem-Solving

Tools & Technologies

Dynamics CRMSalesforceMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

HealthcareClient AdvocacyC-Suite CommunicationClinical LeadershipCustomer Satisfaction

About the role

Key responsibilities & impact

Lead client relationships and drive growth within assigned service lines
Own the overall client experience in the assigned territory and manage customer relationships post-implementation
Articulate service-line value and facilitate resolution of customer inquiries
Work cross-functionally with Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts departments
Conduct monthly calls and quarterly business reviews with the book of business
Conduct onsite client visits to maintain client health and strengthen partnerships
Influence client experiences at the executive leadership level
Act as the escalation point for relationship satisfaction issues
Serve as a client advocate and representative of Access TeleCare with minimal supervision
Report on client trends, issues, and opportunities to internal stakeholders
Travel frequently within the assigned territory and to corporate offices
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree required
6+ years of experience in a customer-facing account management role within the healthcare industry or related field
2+ years of experience working in the Behavioral Health space is a plus
Ability to apply strategic, critical, and analytic thinking skills to resolve customer issues and requests
Comfort communicating with and presenting to any level of employee in a hospital setting, including C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff
Ability to act as the subject matter expert on clients and report on trends, issues, and opportunities
Organized and project management oriented
Interest in working with current clients rather than prospecting and calling on new business
Successful use of CRM applications, including Dynamics and Salesforce
Ability to communicate information clearly using Microsoft Outlook, Excel, Word, and PowerPoint
Ability to organize data for face-to-face, video, or phone-based meetings
Ability to identify growth opportunities within a book of business
Ability to thrive in a high-growth, fast-paced organization
Must be able to travel 30–40% within territory and corporate offices
Must be able to remain in a stationary position 50% of the time

Benefits

Comp & perks

Health Insurance (Medical, Dental, Vision)
Comprehensive benefits including health, dental, vision, life, and 401(k)
Flexible vacation and wellness days
Culture of ownership, transparency, and results
Opportunity to directly impact patient access nationwide
Up to 4 interviews via Zoom