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Service Excellence Manager – RN
Access TeleCare. Oversee clinical processes and serve as the client champion for Access TeleCare’s Neurology programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical process oversight and workflow development within healthcare settings, with a strong focus on performance improvement and regulatory compliance. Proficient in data analysis and reporting, fostering effective communication and collaboration with clinical teams.
Highest-signal resume keywords
Bachelor's Degree In Nursing3+ Years' Experience In HealthcareCharge Nurse Or Nurse Supervisor ExperienceEMR Systems NavigationKPI Development And Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Workflow DevelopmentData AnalysisPerformance Improvement ActivitiesMedical TerminologyRegulatory ComplianceHealthcare Process AnalysisEvidence-Based PracticesCart Coordination TrainingClinical Procedures UnderstandingExcel For Data Manipulation
Soft Skills
Interpersonal CommunicationEmpathyOrganizational SkillsTime ManagementTeam Collaboration
Tools & Technologies
EMR SystemsMicrosoft OfficeExcel
Industry Keywords
Clinical ProcessesHealthcarePatient OutcomesClinical AdministrationPartner Facility RelationshipsHigh Growth EnvironmentRemote Work
About the role
Key responsibilities & impact- Oversee clinical processes and serve as the client champion for Access TeleCare’s Neurology programs
- Participate in program launches and support development of clinical workflows
- Maintain rapport with providers to address clinical workflow or practice issues
- Communicate recommended changes to the medical director and affected hospitals
- Build and maintain relationships with partner facility clinical staff
- Train partner staff on tasks that promote clinical workflow efficiency, such as cart coordination
- Address partner concerns in a timely manner
- Analyze and present reports on healthcare processes and patient outcomes
- Identify and prioritize areas for improvement
- Coordinate performance improvement activities using benchmarks and evidence-based practices
- Support organizational readiness for regulatory requirements based on service-line specialty
- Collaborate with Clinical Administration Leaders on team initiatives
- Develop and report KPIs
- Identify opportunities to improve communication, efficiencies, and processes
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in nursing required
- 3+ years’ experience in healthcare
- Prior experience as a charge nurse or nurse supervisor preferred
- Ability to navigate multiple EMR systems required
- Excellent computer skills and familiarity with Microsoft Office programs including Excel for data manipulation
- Excellent interpersonal communication skills and the ability to exercise empathy when working with patients and their families
- Excellent organizational and time management skills
- Demonstrate an understanding of standard clinical procedures, laws, and regulations
- Thorough knowledge of medical terminology
- Ability to work independently, but function as part of a team
- Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment
- Must be able to remain in a stationary position 50% of the time
Benefits
Comp & perks- 100% Remote Work
- Health Insurance (Medical, Dental, Vision)
- Comprehensive benefits including health, dental, vision, life, and 401(k)
- Paid Time Off
- Sick Leave
- Wellness days
- Culture of ownership, transparency, and results where the best ideas rise
- Opportunity to directly impact patient access nationwide
- Occasional travel for meetings and collaboration