FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Take day-to-day operational accountability for an assigned portfolio of accounts
- Lead complex or high-priority localization projects and interconnected workstreams across software, marketing, multimedia and documentation content from scoping through closure
- Own operational performance across assigned accounts, including SLAs, KPIs, quality, schedule, budget, productivity and client satisfaction
- Identify adverse trends and implement corrective actions
- Act as the senior day-to-day operational client contact and lead service and governance discussions where assigned
- Maintain account plans, trackers, reporting, decisions, risks, issues and actions
- Prepare operational inputs for business reviews and support Program Managers with governance and account planning
- Own operational escalations, coordinate root-cause analysis and recovery plans, and escalate material issues appropriately
- Identify and implement workflow, quality and productivity improvements
- Standardize repeatable processes and promote automation, technology and self-service solutions
- Plan and coordinate resources across projects and accounts, allocate work and manage dependencies
- Lead operational implementation of new services, workflows and lower-complexity onboarding
- Provide day-to-day guidance, prioritization and mentoring to Project Managers and Project Coordinators
- Coordinate with Program Management, Account Management, Solutions, Technology, Engineering, Quality, Vendor Management, Finance, linguists and DTP teams
- Scope and quote work, monitor revenue and gross-margin indicators, control delivery costs and support forecasting
- Identify opportunities to improve or extend services and contribute delivery expertise to proposals, solution design and implementation planning
- Ensure project and account documentation, purchase-order controls, invoicing inputs, system records and administrative workflows are complete and timely
Requirements
What you’ll need- 5+ years of experience managing localization projects in a language-service-provider or similarly complex global delivery environment
- Bachelor's degree in a related field, or equivalent professional experience
- Experience independently leading complex projects or account workstreams, including quality, financial and schedule accountability
- Ability to manage day-to-day client relationships and communicate performance, risks, decisions and actions clearly and professionally
- Ability to use data and sound judgement to prioritize, identify trends and make timely decisions within an agreed remit
- Ability to manage operational escalations, coordinate root-cause analysis and drive recovery actions to closure
- Understanding of localization financials, including scoping, quoting, budget control, revenue and gross-margin drivers
- Ability to coordinate contributors and dependencies across global, cross-functional teams without relying on formal authority
- Confidence mentoring Project Managers and Project Coordinators and reinforcing consistent ways of working
- Ability to operate in a segment-based service model where Senior Project Manager and Program Manager involvement varies by account
- Ability to balance accountability and initiative with appropriate escalation of strategic, commercial, contractual and material client matters
- Experience leading operational delivery for enterprise, growth or multi-service client accounts
- Experience leading service reviews, KPI reporting, QBR preparation, account health tracking or structured governance routines
- Experience implementing new client workflows, service expansions or operational onboarding across multiple teams
- Experience delivering measurable process, quality, productivity or margin improvements through standardisation or automation
- Advanced experience with translation-management tools, localization platforms, reporting tools or technology-enabled delivery models
- Recognized project-management qualification such as PMP, PRINCE2 or equivalent
- Fluency in one or more languages beyond English
- Calm, structured judgement during ambiguity, rapid change or client escalation
Benefits
Comp & perks- Remote work
- Flexible PTO
- Healthy work-life balance
- Mentorship
- Development programs
- Clear pathways for advancement
- Market-leading pay
- Bonuses
- Comprehensive medical plans
- Comprehensive retirement plans
- Regular recognition programs
- Supportive leadership
- Supportive, inclusive environment