Account Manager

. Serve as the primary point of contact for Airline, Cruise Line, and Hotel partners .

Posted 9/26/2026full-timeMelville • New York • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Key responsibilities & impact

Serve as the primary point of contact for Airline, Cruise Line, and Hotel partners
Build and maintain strong client relationships and manage existing accounts
Oversee account direction to maximize relationships, market share, and revenue
Work with Research & Sourcing to support destination sourcing
Initiate RFP processes and document results in customer destination presentations
Plan sourcing timelines for expiring contracts and renewals
Conduct domestic and international hotel site inspections with customers
Negotiate hotel contracts, renewals, and addendums
Monitor market conditions, rates, amenities, and contract terms
Conduct destination contract risk management
Maintain strong hotel relationships
Collaborate with the sales and Business Development teams
Manage crew member feedback and complaints through the CrewCare portal
Add and remove hotels and maintain accurate system information
Maintain negotiated rates in Hotel Express
Verify hotel contract information and schedules in ACES
Maintain client backup lists and flight information
Maintain accurate revenue opportunities and contracts in the CRM
Ensure client deliverables are met and create added client value
Lead client communications, performance meetings, and business reviews
Own internal communications regarding client performance, strategies, and needs
Learn API technology platforms and recommend appropriate software solutions
Independently make decisions balancing client and API needs

What you’ll need

Minimum of 3 years of experience in the travel industry and working closely with hotels
Preferred Bachelor’s degree in business administration, sales and marketing or related field
Ability to effectively manage workload in a fast-paced atmosphere
Extensive experience and judgment to plan and accomplish goals
Attention to detail and ability to produce high-quality work
Ability to positively present API in customer-facing situations
Strong Microsoft Office computer skills, with emphasis on Excel
Exceptional verbal and written communication skills
Customer service and client relationship skills
Ability to work with and understand diverse cultures domestically and internationally
Organized self-starter able to work proactively and independently
Ability to multitask and work well under strict deadlines in a fast-paced environment
Flexible schedule and limited travel availability based on business needs
Bilingual is a plus
Up to 25% travel availability
Occasional evening and weekend work may be required
Normal Monday-Friday core business hours

Comp & perks