Accommodations Plus International

Account Manager

• Serve as the primary point of contact for Airline, Cruise Line, and Hotel partners
• Build and maintain strong client relationships and manage existing accounts
• Oversee account direction to maximize relationships, market share, and revenue
• Work with Research & Sourcing to support destination sourcing
• Initiate RFP processes and document results in customer destination presentations
• Plan sourcing timelines for expiring contracts and renewals
• Conduct domestic and international hotel site inspections with customers
• Negotiate hotel contracts, renewals, and addendums
• Monitor market conditions, rates, amenities, and contract terms
• Conduct destination contract risk management
• Maintain strong hotel relationships
• Collaborate with the sales and Business Development teams
• Manage crew member feedback and complaints through the CrewCare portal
• Add and remove hotels and maintain accurate system information
• Maintain negotiated rates in Hotel Express
• Verify hotel contract information and schedules in ACES
• Maintain client backup lists and flight information
• Maintain accurate revenue opportunities and contracts in the CRM
• Ensure client deliverables are met and create added client value
• Lead client communications, performance meetings, and business reviews
• Own internal communications regarding client performance, strategies, and needs
• Learn API technology platforms and recommend appropriate software solutions
• Independently make decisions balancing client and API needs