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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administrative support within the Employment Services division, including proficiency in Microsoft Office Suite, Google Suite, and EHR/database management. Capable of managing caseloads, facilitating service transitions, and providing exceptional customer service while maintaining confidentiality and compliance with policies.
Highest-signal resume keywords
Administrative SupportMicrosoft Office Suite ExpertiseEHR/Database ManagementCustomer ServiceKnowledge of 245D Programs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clerical SupportService Authorization DocumentationRecord AuditsTime ManagementDocumentation Skills
Soft Skills
Exceptional Verbal CommunicationWritten CommunicationHighly OrganizedCollaborativeCreative Problem-Solving
Tools & Technologies
Google SuiteMicrosoft OfficeWorkForce OneEHR Software
Certifications & Qualifications
High School Diploma/GEDHuman Services Education
Industry Keywords
Employment ServicesE1MN Pathway245D ProgramsDirect Care ExperienceCommunity Partners
About the role
Key responsibilities & impact- Provide administrative support to members of the Employment Services division
- Report to the Program Manager of the Employment Services division
- Provide clerical support, including scheduling team meetings
- Coordinate service authorizations and transitions between services in the E1MN pathway
- Maintain knowledge of the E1MN Pathway and guide team members and external stakeholders
- Manage team caseloads and inter-program transfers with Team Leads and the VRS Team Lead
- Facilitate transportation supports, including metro mobility, lost cards, recertifications, and replacement cards
- Serve as the employment services content expert and respond to outside stakeholder questions
- Manage incoming program referrals and respond to inquiries within 1 business day
- Prepare for, attend, and present at AR meetings; complete service authorization documentation
- Provide customer service
- Complete record audits and report issues within 1 business day
- Document reviews in the selected EHR/database within 1 business day
- Meet or exceed a minimum billing standard of 80 units per month
- Respond to and report incidents as a mandated reporter according to Accord policy
- Represent the agency and program to supported people, community partners, and external constituents
- Maintain confidentiality and model Accord’s mission and values
- Complete position-related training
- Assist with new employee orientation and training
- Prepare cubicle spaces, welcome signs, and materials for new hires
- Review software and electronic platforms with new hires during their first week
- Maintain proficiency in EHR, Microsoft Office, Google Suite, WorkForce One, and other software platforms
- Perform other assigned duties
Requirements
What you’ll need- High School Diploma/GED
- Meet one of the stated human services education and direct-care experience alternatives: bachelor’s degree plus 1 year; associate degree plus 2 years; human services diploma plus 3 years; or 50 hours of related education/training plus 4 years
- Provide documentation including degree and transcript where applicable, and a resume documenting direct care experience and populations supported
- Excellent time management skills
- Knowledge of 245D programs and documentation
- Expert knowledge of Microsoft Office Suite, Google Suite, and/or database software
- Exceptional verbal and written communication with a highly-responsive time-frame
- Highly organized and detail oriented, with experience in clear documentation, note-taking, and filing
- Ability to manage multiple tasks in a fast-paced environment
- Collaborative
- Creative problem-solving abilities with experience creating positive outcomes
- Availability for Monday-Friday, 8:00 a.m.-4:30 p.m.; some evenings or weekends as needed
- 40-hour work week
Benefits
Comp & perks- PTO
- 9 paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- NO COST short & long-term disability insurance
- Retirement savings plan options
- Employee wellness program
- Tuition assistance program
- Career advancement
- Mileage reimbursement for providing direct services
- A positive, friendly work environment