Accord

Product Manager

• Own and drive the product roadmap and priorities
• Own the Customer Success–product relationship and feedback loop
• Scope and sequence delivery with engineering
• Track post-launch feature adoption and improve outcomes
• Collaborate with product marketing on release timelines and launch coordination
• Contribute to user research and speak directly with customers
• Run AI evaluations and data analysis, including cost modeling and agent framework evaluation
• Align product, engineering, Customer Success, design, and product marketing around company outcomes

Manager

• Provide person-centered case management services to individuals with disabilities, mental health conditions, chronic illness, or terminal/life-altering illness
• Manage temporary, complex, transitional, and turnover-related cases to ensure continuity and quality of care
• Correct incomplete case work and complete missing or unfinished tasks
• Advocate for supported individuals and help them achieve personal goals through community resources and empowerment
• Assist with new county transfers, including initial visits, service setup, support plans, and signature pages
• Support and shadow new employees and help develop their knowledge and skills
• Stabilize cases and discharge or reassign them once up to date
• Collaborate with individuals, families, guardians, employers, case managers, community providers, and other stakeholders
• Conduct face-to-face meetings at least twice per year and remote meetings as needed to assess wellness, needs, preferences, and abilities
• Develop, review, evaluate, and adapt individualized support plans and service allocations
• Monitor services, Medicaid eligibility, waiver status, and benefit continuity
• Manage budgets and authorize services while preventing duplication
• Manage an approximately 50-person caseload across multiple counties
• Attend required meetings and respond to communications within one business day
• Document services in the electronic health record/database within one business day
• Report incidents as a mandated reporter in accordance with Accord policy and Minnesota statutes
• Represent Accord professionally and serve as a positive role model
• Complete required training and comply with applicable policies and regulations
• Travel throughout the Twin Cities Metropolitan area to job sites and meetings

Senior Case Manager

Payroll

• Manage workflow to ensure all payroll transactions are processed accurately and on time
• Complete EVV payroll entries and reconcile payroll between the EHR and payroll systems
• Import timesheet data from HHA Exchange into Netsmart for timely billing and coordination with Billing Specialists and Coordinators
• Import timesheet data into UKG to ensure payroll accuracy
• Validate data across HHA Exchange, Netsmart, and UKG before processing
• Identify and resolve missing hours, incorrect entries, and mapping issues
• Process garnishment calculations and manual checks
• Ensure proper taxation of employer-paid benefits
• Develop and maintain reporting queries or exports for payroll, billing, and finance operations
• Prepare year-end payroll reporting including W-2 and W-2c
• Maintain audit-ready payroll documentation
• Support resolution of billing and unit-utilization errors within EVV and EHR systems
• Collaborate with Billing, Finance, HR, and program leadership
• Review or create processes and policies to strengthen internal controls
• Perform cross-system reconciliations and support annual audits
• Respond to employee inquiries and resolve inquiries within one business day
• Provide technical guidance and training on payroll, EVV, and data-integration workflows
• Communicate with people supported, families, DSPs, internal teams, and external partners
• Contribute to process, workflow, system enhancement, and EVV program improvement initiatives
• Perform other duties as assigned

Payroll and Operations Associate

Director

• Provide direct leadership over Accord's 245D-licensed Employment, Day Support, and Family Support programs
• Ensure services reflect community needs, follow best-practice and evidence-based models, and remain fiscally viable
• Report directly to the EVP, Integrator
• Lead and develop the Managers of Employment, Day Support, and Family Support
• Apply the Entrepreneurial Operating System (EOS) and its tools to align program initiatives with organizational objectives
• Supervise managers and provide regular feedback, guidance, and resource support
• Plan, develop, implement, and grow existing and new 245D programs
• Measure, manage, report, and drive employee productivity using EHR, Data Warehouse, and other data tools
• Seek new funding sources and maintain relationships with funders
• Prepare annual budgets and provide fiscal oversight, forecasting, and expenditure authorization
• Analyze qualitative and quantitative data to inform decisions
• Develop and implement processes complying with 245D licensing, accreditation standards, laws, regulations, and administrative rules
• Promote best practices in service delivery, including person-centered planning and personal empowerment
• Collaborate across teams to monitor and evaluate programs, policies, and procedures
• Work with Quality & Training to identify and meet training needs
• Communicate, implement, and interpret agency-wide policies and procedures
• Direct staff selection, training, supervision, performance management, and evaluation
• Mentor leaders and build leadership pipelines and succession plans
• Represent the agency to supported individuals, community partners, and external constituents
• Collaborate with people at all organizational levels
• Perform other assigned duties

Product Manager

Senior Case Manager

Payroll and Operations Associate

Director of 245D