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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading 245D-licensed programs, including Employment, Day Support, and Family Support, while ensuring compliance with licensing standards and fiscal management. Proven ability to mentor leaders, manage budgets, and utilize data-driven decision-making to enhance service delivery.
Highest-signal resume keywords
245D Program ManagementLeadership DevelopmentFinancial AcumenData AnalysisEHR Systems Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program DevelopmentBudgetingForecastingData ManagementPerson-Centered Planning
Soft Skills
LeadershipCollaborationCommunicationMentoringPerformance Management
Tools & Technologies
GSuiteExcelEHR SystemsData WarehouseThird-Party Analytics
Certifications & Qualifications
Bachelor's Degree in Human ServicesSocial Work License (Minnesota)
Industry Keywords
Human ServicesDisability ServicesCommunity Needs AssessmentAccreditation StandardsEntrepreneurial Operating System (EOS)
About the role
Key responsibilities & impact- Provide direct leadership over Accord's 245D-licensed Employment, Day Support, and Family Support programs
- Ensure services reflect community needs, follow best-practice and evidence-based models, and remain fiscally viable
- Report directly to the EVP, Integrator
- Lead and develop the Managers of Employment, Day Support, and Family Support
- Apply the Entrepreneurial Operating System (EOS) and its tools to align program initiatives with organizational objectives
- Supervise managers and provide regular feedback, guidance, and resource support
- Plan, develop, implement, and grow existing and new 245D programs
- Measure, manage, report, and drive employee productivity using EHR, Data Warehouse, and other data tools
- Seek new funding sources and maintain relationships with funders
- Prepare annual budgets and provide fiscal oversight, forecasting, and expenditure authorization
- Analyze qualitative and quantitative data to inform decisions
- Develop and implement processes complying with 245D licensing, accreditation standards, laws, regulations, and administrative rules
- Promote best practices in service delivery, including person-centered planning and personal empowerment
- Collaborate across teams to monitor and evaluate programs, policies, and procedures
- Work with Quality & Training to identify and meet training needs
- Communicate, implement, and interpret agency-wide policies and procedures
- Direct staff selection, training, supervision, performance management, and evaluation
- Mentor leaders and build leadership pipelines and succession plans
- Represent the agency to supported individuals, community partners, and external constituents
- Collaborate with people at all organizational levels
- Perform other assigned duties
Requirements
What you’ll need- Bachelor's Degree in a relevant human services field required; Master's Degree preferred
- Social Work degree holders are required to be licensed by the Minnesota Board of Social Work
- Minimum of 8 years of work experience in human services working with people living with disabilities
- Experience across multiple 245D program types, including Employment, Day Support, Family Support, or similar
- Minimum of 5 years of experience in a supervisory or leadership capacity
- Experience leading other leaders/managers, not only direct staff
- Demonstrated financial and business acumen, including budgeting, forecasting, and funder relationship management
- Proficiency in GSuite, Excel, EHR systems, and third-party analytics
- Availability to travel locally for work, with limited overnight travel possible
Benefits
Comp & perks- Healthcare, dental, and vision coverage
- Optional coverages
- 403b with employer match
- Employer-paid basic life insurance
- Employer-paid Short-Term disability
- Employer-paid Long-Term disability
- PTO
- 9 paid holidays plus 1 floating holiday
- Paid volunteer time
- Employee wellness program
- $2,500 annual tuition assistance
- Mileage reimbursement
- PSLF-eligible employer
- Opportunities for advancement within the company
