Seasonal Call Center Representative

Accounting Aid Society

. Handle incoming and outgoing calls related to clients seeking information or assistance .

Posted 11/7/2026full-timeDetroit • Michigan • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and call handling, with a strong ability to communicate effectively and retain knowledge of agency services. Experienced in maintaining accurate records and collaborating with teams to ensure operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceEffective CommunicationActive Listening SkillsTyping 35+ WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School DiplomaGED EquivalentComputer ProficiencyMicrosoft Office KnowledgeRecord KeepingAppointment SchedulingEligibility Screening

Soft Skills

Clear CommunicationAttention to DetailCollaboration

Tools & Technologies

ComputersPrinters

Industry Keywords

Call Center OperationsClient InteractionAgency ResourcesCustomer Support

About the role

Key responsibilities & impact

Handle incoming and outgoing calls related to clients seeking information or assistance
Provide clear and accurate information about services offered
Perform screening to understand client needs and determine eligibility for services
Schedule appointments for tax services or other relevant programs
Provide high-quality customer service and support clients during interactions
Direct clients to appropriate agency resources or external partners
Maintain accurate records of client interactions, appointments, and services provided
Collaborate with the call center team and other departments to ensure smooth operations and task completion

Requirements

What you’ll need

High School Diploma and/or GED Equivalent
Proficient in answering phones and in the use of computers and printers
Ability to retain and understand knowledge of agency provided services
Knowledge of Microsoft Office software is a plus
Ability to communicate effectively
Typing 35+ wpm
Ability to accurately follow written and/or verbal instruction
2+ years’ experience in call center
General office skills, including customer service experience
Ability to practice active listening skills
Equal Employment Opportunity Employer

Benefits

Comp & perks

Best-in-class benefits
Employee well-being support
Innovative, always-learning environment
Employee collaboration