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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, servicing, and maintaining Accuray radiotherapy products, with strong capabilities in diagnosing and resolving complex electronic equipment issues. Proficient in customer relations, documentation, and managing field service activities in a dynamic environment.
Highest-signal resume keywords
Bachelor's Degree In Mechanical EngineeringField Service ExperienceHardware And Software TroubleshootingCustomer Relations SkillsFluent In English And Local Language
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation Of Radiotherapy ProductsDiagnostics And Repair ServicesPreventive MaintenanceElectronic Device TroubleshootingService DocumentationParts Inventory ManagementTest Equipment UsageSoftware Tool ProficiencyQuality TrainingMechanical Device Maintenance
Soft Skills
Exceptional Customer ServiceAbility To Prioritize TasksIndependent Work CapabilityOrganizational SkillsStress Management
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Medical EquipmentRadiotherapyField ServiceHealth ProgramsQuality Assurance
About the role
Key responsibilities & impact- Install, service, and maintain Accuray radiotherapy products
- Provide remote support from the home office and regular on-site visits to hospitals
- Perform remote and on-site diagnostics and repair services
- Conduct preventive maintenance visits
- Diagnose and resolve hardware, software, electronic, and mechanical robotic device problems
- Manage schedules and work priorities to address urgent customer requirements
- Document completed work and maintain accurate service-history audit records
- Manage parts inventory and return replaced parts
- Complete timesheets and expense reports
- Assist with service documentation, field-support tools, and test equipment
- Train customer on-site personnel on maintenance and service activities
- Complete required product and quality training
- Provide feedback on service-related product improvements
- Develop, document, and test service tools and design updates
- Collaborate with engineers, scientists, subcontractors, consultants, and project teams
- Support safety, quality, and health programs and address customer quality issues
- Maintain company vehicles if provided
Requirements
What you’ll need- Bachelor's degree in mechanical or electrical engineering, or equivalent by experience
- Preferably 2 years’ hands-on experience in Field Service, installation and troubleshooting complex electronic equipment, ideally in medical care industry
- Good hardware and software computer skills, including network knowledge
- Ability to quickly learn new software tools
- Ability to prioritize multiple tasks and discern urgency in a dynamic, fast-paced environment
- Exceptional customer relations skills and service-oriented approach
- Ability to work independently without close supervision and organize field service activities
- Ability to work efficiently with customers and colleagues in difficult and stressful situations
- Fluent reading, writing, and speaking in the local language and English
- Comfortable with extensive travel, up to 50% of travel time
- Available for occasional after-hours support
- Valid driver’s license and good driving record
- Authorized to work permanently in France without sponsorship
Benefits
Comp & perks- Home-office based role
- Remote support from the home office
- Product and quality training locally and/or abroad
- Company vehicle may be provided
- Inclusive and collaborative work environment
- Consideration for all qualified applicants without regard to protected characteristics