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Managed Repair Examiner
Accuserve Solutions. Make inbound/outbound calls and respond to electronic information requests pertinent to file management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate with policyholders, clients, and contractors. Proficient in file management and documentation processes, with a focus on problem-solving and critical thinking in high-pressure situations.
Highest-signal resume keywords
Customer Service SkillsFile ManagementProblem-SolvingMicrosoft Office SuiteInsurance Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
File ManagementDocumentation ReviewCritical ThinkingConflict ResolutionCustomer Inquiry Analysis
Soft Skills
Professional ImageFlexibilityCommunication SkillsJudgmentReliability
Tools & Technologies
Technology DevicesFile Handling SystemsElectronic Information RequestsHigh-Speed Internet Connection
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
InsuranceConstructionCustomer ServiceDirect Repair NetworkCAT Events
About the role
Key responsibilities & impact- Make inbound/outbound calls and respond to electronic information requests pertinent to file management
- Build and maintain relationships with policyholders, clients, and contractors through friendly and prompt handling of files
- Interpret and analyze policyholder inquiries regarding process and status of files
- Take ownership of file inquiries or issues related to scheduling, inspections, estimate completion, and completion of contractor work
- Communicate a clear plan of action to resolve policyholder, client, or contractor issues using specified company guidelines
- Document file status and ongoing progression within direct repair network file handling systems
- Review and upload documentation received pertinent to specific policyholder files
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required, or equivalent combination of education, certification and/or experience
- Prior experience in the insurance, construction, or customer service industries is highly preferred
- Able to use discretion and judgement to resolve issues
- Exhibits professional image and behavior
- Adheres to assigned work schedule and tasks
- Ability to work overtime or flex schedules during high volume or CAT events is required
- Ability to problem-solving and use critical thinking
- Ability to handle conflict in a professional and courteous manner
- Excellent verbal, electronic, and written communication, and customer service skills
- Work with peers and all departments for the common goals of the organization
- Reliable in meeting work commitments
- Must be flexible and adapt to most any situation
- Ability to utilize technology devices, software and application
- Previous experience with Microsoft Office Suites and basic computer skills required
- Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely is required
Benefits
Comp & perks- Ability to work remotely
- Overtime or flex schedules during high volume or CAT events