Accuserve Solutions

Manager

• Own day-to-day performance for an assigned region
• Deliver high-quality customer service to clients, contractors, and property owners
• Monitor contractor performance and conduct regular coaching to ensure Service Level Agreements are met
• Ensure regional staffing and coverage by working with contractors and internal partners
• Conduct routine contractor check-ins to review active claims and address challenges
• Ensure assignments are handled efficiently and consistently
• Organize and lead in-person regional meetings with contractors and key stakeholders
• Travel approximately 40%-50% throughout the Dallas/Fort Worth region to meet homeowners and contractors
• Resolve issues and conflicts between property owners, clients, and contractors
• Attend regional industry events and conferences to support brand presence and contractor recruiting
• Partner with internal teams to maintain smooth operations

Regional Vendor Manager

Account Manager

• Complete pre-scheduled onsite photo inspections and document measurements, conditions, damage, access constraints, and job specifications
• Recruit, onboard, develop, and manage qualified subcontracted installers and local contractor partners
• Develop relationships with local contractors and grow the contractor network
• Drive sales and provide clients and network partners with current information
• Achieve sales goals through meetings and KPIs with office-team support
• Provide job-site oversight throughout fulfillment and window replacement
• Coordinate schedules, labor, materials, customer expectations, and issue resolution from assignment through completion
• Monitor job health, revenue recognition, project margins, labor costs, material selections, ordering accuracy, change conditions, and closeout documentation
• Manage subcontracted labor crews to ensure timely and efficient completion
• Liaise between management, customers, and labor sources to ensure quality control and customer satisfaction
• Explain project details to customers, insurance adjusters, and carrier personnel
• Manage territory KPIs and foster a successful, profitable territory
• Build supplier relationships to improve material pricing, sourcing, availability, and identification
• Manage multiple job sites and potentially superintendents while running construction jobs
• Perform territory management functions throughout the assigned region

Territory Manager

• Interface with customers during onsite inspections in assigned territories
• Complete pre-scheduled onsite photo inspections and document measurements, conditions, damage, access constraints, and job specifications
• Recruit, onboard, develop, and manage qualified subcontracted installers and local contractor partners
• Develop relationships with local contractors and expand the contractor network
• Drive sales and provide clients and network partners with current information
• Provide job-site oversight throughout the fulfillment and window replacement process
• Coordinate schedules, labor, materials, customer expectations, and issue resolution from assignment through completion
• Partner with back-office teams to monitor revenue recognition, project margins, labor costs, material selections, ordering accuracy, change conditions, and closeout documentation
• Manage subcontracted labor crews to ensure timely and efficient job completion
• Act as liaison between management, customers, and labor sources to ensure quality control and customer satisfaction
• Explain project details to customers, insurance adjusters, and carrier personnel
• Manage territory KPIs and foster a successful, profitable territory
• Build relationships with local suppliers to improve material pricing, sourcing, availability, and identification
• Manage multiple job sites and potentially superintendents while running construction jobs
• Perform duties throughout the assigned region

• Conduct pre-scheduled on-site photo inspections
• Document measurements, conditions, damage, access constraints, and job specifications for estimates, material orders, and labor scopes
• Recruit, onboard, develop, and manage subcontracted installers and local contractor partners
• Develop relationships with local contractors and grow the contractor network
• Drive sales and provide current information to clients and network partners
• Meet sales goals through office-team meetings and KPIs
• Oversee job sites throughout window replacement fulfillment
• Coordinate schedules, labor, materials, customer expectations, and issue resolution from assignment through completion
• Partner with back-office teams to monitor revenue recognition, project margins, labor costs, material selections, ordering accuracy, change conditions, and closeout documentation
• Manage subcontracted labor crews to support timely and efficient completion
• Liaise between management, customers, and labor sources to ensure quality control and customer satisfaction
• Explain project details to customers, insurance adjusters, and carrier personnel
• Manage the territory against leadership-defined KPIs
• Build relationships with local suppliers to improve material pricing, sourcing, availability, and identification
• Manage multiple job sites and potentially superintendents while running construction jobs
• Perform territory functions throughout the assigned region
• Perform other duties as assigned

• Complete pre-scheduled on-site photo inspections and document measurements, conditions, damage, access constraints, and job specifications
• Recruit, onboard, develop, and manage qualified subcontracted installers and local contractor partners
• Develop relationships with local contractors and grow the contractor network
• Drive sales and provide clients and network partners with current information
• Provide job-site oversight throughout the window replacement process
• Coordinate schedules, labor, materials, customer expectations, and issue resolution from assignment through completion
• Monitor revenue recognition, project margins, labor costs, material selections, ordering accuracy, change conditions, and closeout documentation
• Manage subcontracted labor crews to ensure timely and efficient job completion
• Liaise between management, customer communications, and labor sources to ensure quality control and customer satisfaction
• Explain project details to customers, insurance adjusters, and carrier personnel
• Manage territory KPIs and foster a successful, profitable territory
• Build relationships with local suppliers to improve material pricing, sourcing, availability, and identification
• Manage multiple job sites and potentially superintendents while running construction jobs
• Perform territory management functions throughout the assigned region

General

• Manage reconstruction, fire mitigation, restoration, and property repair assignments throughout the claim lifecycle
• Manage large-loss and complex property claims, including losses exceeding $50,000
• Serve as the primary contact for insureds, contractors/vendors, and carrier partners
• Coordinate repair activity from initial assignment through completion
• Provide timely updates, documentation, and follow-through
• Monitor file progress, aging, open tasks, response timelines, and SLA requirements
• Review scopes, estimates, invoices, and repair documentation for accuracy and completeness
• Collaborate with contractors, project managers, carrier partners, and internal teams to resolve barriers, delays, documentation gaps, scope discrepancies, scheduling conflicts, quality issues, and SLA risks
• Communicate file status, documentation requests, estimate reviews, scheduling, repair progress, customer concerns, and next steps through phone, email, system documentation, and other business channels
• Apply restoration, reconstruction, mitigation, and property claims expertise to support successful claim outcomes
• Identify opportunities to improve file handling, communication, customer experience, and repair process efficiency
• Maintain working relationships with insureds, vendors, carrier partners, coworkers, and leadership
• Perform other duties as assigned

Managed Repair Large Loss Specialist

Recruitment

• Manage the full-cycle recruitment process, including sourcing, screening, interviewing, and coordinating offers
• Partner with hiring managers to understand staffing needs and develop recruitment strategies
• Create and post job advertisements across job boards, social media platforms, and professional networks
• Proactively source qualified candidates through online recruiting tools, networking, referrals, and talent databases
• Conduct candidate phone screens and initial assessments
• Coordinate and schedule interviews between candidates and hiring managers
• Maintain a positive candidate experience throughout recruitment
• Track and manage candidate activity in the applicant tracking system and maintain accurate recruiting records
• Coordinate onboarding logistics, including orientation scheduling, employment documentation collection, and new hire setup
• Maintain candidate and employee information in Paylocity and other HR systems
• Support onboarding-related data entry and documentation processes
• Perform other duties as assigned

Recruiter

Examiner

• Make inbound/outbound calls and respond to electronic information requests pertinent to file management
• Build and maintain relationships with policyholders, clients, and contractors through friendly and prompt handling of files
• Interpret and analyze policyholder inquiries regarding process and status of files
• Take ownership of file inquiries or issues related to scheduling, inspections, estimate completion, and completion of contractor work
• Communicate a clear plan of action to resolve policyholder, client, or contractor issues using specified company guidelines
• Document file status and ongoing progression within direct repair network file handling systems
• Review and upload documentation received pertinent to specific policyholder files
• Perform other duties as assigned

Managed Repair Examiner

• Provide customer support and service activities to internal and external customers, vendors, contractors, and carrier teams in the claims process
• Provide support via inbound and outbound phone calls and emails with homeowners regarding restoration project schedules
• Update and maintain customer databases
• Document all interactions accurately and promptly
• Initiate and follow up on tasks associated with cases, work orders, and service appointments
• Ensure repairs are completed according to estimates and homeowner satisfaction
• Flex to other contact center departments as needed
• Assist with special carrier reports regarding claim status
• Establish and maintain effective customer relationships
• Meet, maintain, and exceed production goals
• Perform other assigned duties

Production Specialist

Procurement

• Monitor and ensure vendor compliance with company policies, procedures, and contracts
• Maintain and update vendor documentation and certifications, ensuring timely renewals
• Manage confidential information in vendor profiles, including generating AP numbers and updating EFT information, insurance, and contractor documents
• Maintain compliance in partnership with Sublynk, including handling the Sublynk email inbox, downloading required documentation, and updating vendor profiles
• Process USAA PSP code requests, verify Xactnet addresses, and review profiles for compliance
• Maintain Certificates of Insurance, Contractor Licenses, and other required vendor documentation
• Respond to vendor inquiries regarding membership, compliance, training, and payment processes
• Address vendor concerns via email, phone, and other communication channels
• Investigate vendor files to ensure proper documentation and adherence to protocol
• Resolve vendor compliance, documentation, or procedural issues
• Escalate complex issues to appropriate internal teams
• Support Vendor Managers with compliance checks, price point history reviews, and other vendor-related tasks
• Address payment status and timeline questions and resolve discrepancies
• Collaborate with finance and other departments to ensure accurate, timely payments
• Track and document vendor issues and identify patterns and trends
• Prepare reports on common issues and provide feedback to management
• Partner with internal teams to improve workflows and develop updated procedures based on vendor feedback
• Strengthen vendor relationships through account management and maintenance
• Monitor service standards and advise leadership of potential problems
• Manage paperwork collection, background check authorizations, and training record updates
• Perform other duties as assigned to support team and company needs
• Perform daily work through phone calls, email correspondence, and system updates, with periodic travel to promote the network and represent the company

Vendor Management Coordinator

Analyst

• Manage the reconstruction portion of claims losses for insurance carriers and expedite claim closure
• Handle board-up, tarp assignments, contents, fire mitigation, and repairs of $50,000 and under
• Evaluate the extent of reconstruction needed and discuss the reconstruction process with insureds
• Review loss and coverage information and determine whether losses are within policy limits
• Verify claim status with insurance carriers
• Partner with assigned contractors to discuss job scope and update claims with appropriate notes
• Audit invoices for appropriate scope and negotiate pricing as necessary
• Recommend reserve amounts based on exposure and advise on subrogation potential, possible fraud, or unusual underwriting risk
• Work with public adjusters and attorneys to complete claims
• Respond to and resolve customer inquiries received by phone, email, fax, claim alert, or electronic data interchange
• Provide technical product information to customers
• Enter claim data accurately into databases and business applications
• Ensure quality standards are met and suggest process improvements
• Participate in training and meetings
• Maintain professional relationships with insurance clients, insureds, coworkers, and contractors
• Meet assigned work schedules, productivity metrics, and quality benchmarks
• Evaluate claim circumstances and determine resolutions in accordance with business guidelines
• Perform other assigned duties

Regional Vendor Manager

Territory Manager

Territory Manager

Territory Manager

Territory Manager

Managed Repair Large Loss Specialist

Recruiter

Managed Repair Examiner

Production Specialist

Vendor Management Coordinator

Managed Repair Analyst II