Production Specialist

Accuserve Solutions

. Provide customer support and service activities to internal and external customers, vendors, contractors, and carrier teams in the claims process .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on effective communication, relationship building, and task management in the claims process. Proficient in utilizing tools like Salesforce and XactAnalysis to support restoration projects and ensure customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceSalesforce KnowledgeClaims Process UnderstandingInterpersonal SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Database ManagementClaims DocumentationProject ManagementEstimation KnowledgeSales Knowledge

Soft Skills

Effective CommunicationRelationship BuildingFlexibilityAttention to Detail

Tools & Technologies

SalesforceXactAnalysisLivegenic

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

InsuranceClaimsRestorationRoofingConstruction

About the role

Key responsibilities & impact

Provide customer support and service activities to internal and external customers, vendors, contractors, and carrier teams in the claims process
Provide support via inbound and outbound phone calls and emails with homeowners regarding restoration project schedules
Update and maintain customer databases
Document all interactions accurately and promptly
Initiate and follow up on tasks associated with cases, work orders, and service appointments
Ensure repairs are completed according to estimates and homeowner satisfaction
Flex to other contact center departments as needed
Assist with special carrier reports regarding claim status
Establish and maintain effective customer relationships
Meet, maintain, and exceed production goals
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or equivalent required
Three years of customer service experience required
Available to work a flex schedule including evenings and weekends required
Reliable broadband internet and ability to work from home required
Knowledge of Salesforce, XactAnalysis, and Livegenic preferred
Knowledge of insurance, claims, estimating, and sales (roofing) preferred
Previous construction project management experience (one-two years) preferred
Excellent interpersonal and communication skills
Ability to multitask effectively and maintain accuracy

Benefits

Comp & perks

Incentives in addition to $20/hour salary
Remote work opportunity
Ability to work from home
Flex schedule including evenings and weekends