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Director, Field Analytics – Operations
Achieve Life Sciences. Lead the field effectiveness roadmap, including field force sizing, territory design and alignment, HCP/HCO targeting, segmentation, and call planning .
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Lead the field effectiveness roadmap, including field force sizing, territory design and alignment, HCP/HCO targeting, segmentation, and call planning
- Design and administer incentive compensation plans, quota methodology, crediting rules, payout calculations, and dispute resolution
- Establish incentive compensation governance with Finance, HR, Legal, and Compliance
- Serve as the commercial business owner for field-facing CRM and technology, including platforms such as Veeva
- Translate field needs into system requirements and drive configuration, adoption, and continuous improvement
- Establish performance dashboards, territory and account scorecards, call activity reporting, quota attainment views, and launch KPIs
- Use automation and AI to improve decision-making
- Help shape an integrated customer engagement model connecting in-person, virtual, and remote field interactions with approved email, digital marketing, speaker programs, and other non-personal channels
- Coordinate customer journeys, engagement triggers, and next-best-action recommendations with cross-functional teams
- Integrate field and non-personal engagement data to build a unified view of HCP engagement
- Translate performance trends and customer insights into recommendations for targeting, deployment, and resource allocation
- Develop scalable processes, controls, and change management practices for reliable and compliant field operations
- Partner with Sales, Finance, HR, Legal/Compliance, IT, and Data Strategy & Operations to align priorities and manage dependencies
- Oversee field operations vendors, budget planning, and capability investments
- Initially operate as the function’s primary subject matter expert, with the opportunity to build a team as the organization grows
- Report to the Executive Director, Commercial Operations
- Travel up to 10% for conferences, company meetings, and other business needs
Requirements
What you’ll need- Bachelor’s degree in a quantitative, business, or life sciences discipline
- 10+ years of pharmaceutical or biotechnology experience
- Substantial experience in field operations, sales operations, commercial operations, field effectiveness, incentive compensation, or launch readiness
- Experience supporting multiple U.S. specialty pharmaceutical or biotech launches, including field deployment, territory alignment, incentive compensation, CRM, and performance reporting
- Demonstrated ownership of field operations or field effectiveness, including vendor management, cross-functional decision-making, and senior stakeholder engagement
- Hands-on experience defining requirements for and overseeing CRM, incentive compensation, territory alignment, and field reporting platforms
- Experience coordinating personal and non-personal HCP engagement channels as part of an integrated customer engagement strategy
- Working knowledge of pharmaceutical commercial compliance, including applicable promotional requirements, PhRMA Code standards, HCP data privacy and consent, and incentive compensation controls
- Strong analytical skills
- Advanced Excel experience
- Experience with Tableau, Power BI, or similar business intelligence platforms
- Strong business judgment and communication skills
- Ability to translate complex operational analysis into clear recommendations
- MBA or relevant master’s degree preferred
- SQL experience preferred
- Experience with Veeva CRM, marketing automation, customer data platforms, or next-best-action tools preferred
- Familiarity with prescription, claims, specialty pharmacy, hub, and HCP/HCO reference data preferred
- Experience building commercial capabilities in a lean, pre-launch organization preferred
- Candidates may reside anywhere in the continental United States
Benefits
Comp & perks- Annual target bonus
- Equity compensation
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Employee Stock Purchase Plan
- Company-paid life insurance
- Short- and long-term disability coverage
- Paid time off
- Paid company holidays
- Remote work arrangement