Customer Retention Specialist

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. Initiate outbound calls to retain customers and collect payments over the phone .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and critical thinking abilities while effectively communicating with diverse individuals. Proven experience in customer retention and sales, with a focus on maintaining customer loyalty and achieving productivity objectives.

Highest-signal resume keywords

Customer RetentionProblem-Solving SkillsProfessional Sales ExperienceFluency in EnglishGoogle Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBasic Math SkillsCall Center ExperienceCollections ExperienceRetention Experience

Soft Skills

Interpersonal SkillsCritical ThinkingDecision-Making SkillsPhone EtiquetteAbility to Handle Difficult Customers

Tools & Technologies

Google Suite

Industry Keywords

Customer LoyaltyOutbound CallsNegotiationAdministrative DutiesSchedule Adherence

About the role

Key responsibilities & impact

Initiate outbound calls to retain customers and collect payments over the phone
Resolve customer issues or concerns by asking probing questions
Identify the root cause of customers leaving the program
Overcome objections and retain customers using approved responses and solutions
Negotiate effectively to achieve results and meet productivity objectives
Research and sell company products and offers suited to customers
Maintain and strengthen customer loyalty through friendly, professional, and accurate communication
Maintain an acceptable retention save level and comply with department policies and schedule adherence
Assist in maintaining and monitoring electronic data for established customers
Assist with administrative duties and department projects as assigned

Requirements

What you’ll need

Proven critical thinking and problem-solving abilities
Hands-on experience in call center, retention, collections, or related roles
Fluency in spoken and written English
Superior phone etiquette skills
Professional sales or retention experience
Strong interpersonal skills, maturity, and good judgment
Ability to communicate with a diverse range of individuals
Experience handling difficult and irate customers
Problem-solving, critical thinking, and decision-making skills
Comfortable working with Google Suite products
Accurate data entry
Proficient in basic math skills
Ability to work flexible weekday schedules between 10 AM and 8 PM Eastern
Must be based outside the United States

Benefits

Comp & perks

Commission
Flexible work schedules
Work-from-home model
Better work-life balance
Inclusive workplace
Equal opportunity workplace