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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the Achievers platform, driving customer adoption and success through effective account management, measurable goal setting, and strategic upselling. Proficient in utilizing CRMs and analytical tools to enhance customer experience and deliver impactful presentations.
Highest-signal resume keywords
Account Management ExperienceProficiency With CRMsSales Pipeline ManagementAnalytical SkillsBilingual English And French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales Pipeline ManagementGoal SettingAnalytical SkillsPresentation SkillsTechnical Solution ExplanationReporting/DashboardsKPI EstablishmentCustomer Adoption AssessmentUpselling/Cross-Selling
Soft Skills
Customer-Facing SkillsExpectation ManagementCommunication SkillsInformation ManagementInfluencing Decision Makers
Tools & Technologies
Achievers PlatformSalesforceExcelPowerPoint
Certifications & Qualifications
Formal Sales Training
Industry Keywords
SoftwareSAASMid-MarketSMBCustomer Success
About the role
Key responsibilities & impact- Provide expertise on the Achievers platform and highlight key features and functionality
- Establish measurable goals and KPIs for customer accounts
- Track implementation and post-implementation adoption activities
- Drive platform usage and adoption and communicate best practices through virtual meetings
- Meet customers face-to-face to plan program rollouts and explore cross-functional use cases
- Update customers on outstanding queries, reports, and campaigns
- Manage a revenue pipeline and upsell/cross-sell within existing programs
- Identify long-term account growth opportunities and align customer success initiatives with sales and revenue goals
- Lead customer workshops and training on product updates and new features
- Provide regular status reports to stakeholders and manage account escalations
- Assess customer adoption and proactively identify risk in upcoming contract renewals
- Recognize peers
Requirements
What you’ll need- 3+ years of account management experience at a software/SAAS company
- Strong business acumen and proven ability to influence decision makers in various sizes of organizations
- Formal sales training through a recognized program preferred
- Proficiency with CRMs such as Salesforce or other force.com platforms
- Experience preparing and delivering presentations targeted to a senior audience
- Experience working with mid-market and SMB customers an asset
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
- Experience managing a sales pipeline and carrying a sales quota
- Strong customer-facing skills including expectation management, communication skills, and information management
- Bachelor's degree
- Bilingual English and French is an asset
Benefits
Comp & perks- Defined commission structure with a 70/30 split for base and commission earnings
- Compensation reviewed at least annually against performance and impact in role
- Path to growth and understanding of impact in role