Manager, Performance Intelligence

Achievers

. Lead Marketplace operational analytics and identify opportunities to improve performance and scalability .

Posted 10/5/2026full-timeToronto • CanadaSeniorLead💰 CA$119,000 - CA$145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operational analytics, defining KPIs, and synthesizing complex data to drive business performance. Proficient in SQL, BI tools, and statistical methods to enhance decision-making and scalability in marketplace environments.

Highest-signal resume keywords

SQL FluencyBusiness Performance AnalyticsKPI Framework DevelopmentCross-Functional Team LeadershipStatistical Methods and Predictive Modelling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial AnalyticsData AnalysisPerformance ManagementQuantitative MethodsData GovernanceAnalytical Logic ReviewAutomationSelf-Service CapabilitiesFinancial FluencyMarketplaces Experience

Soft Skills

Excellent CommunicationCoaching and DevelopmentInfluencing SkillsSolution-Oriented JudgementTeam Building

Tools & Technologies

TableauPower BISalesforceAmplitudeRPythonMicrosoft Power Platform

Industry Keywords

ECommerceRetailRewards and RecognitionLoyalty ProgramsGlobal Catalogue Environments

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Lead Marketplace operational analytics and identify opportunities to improve performance and scalability
Own the analytics roadmap, recurring performance routines, analytics intake/Service Desk governance, prioritization and capacity
Define KPIs, targets and benchmarks; govern progress against customer, commercial and operating outcomes
Synthesize financial, customer and operational evidence into recommendations, decisions and accountable owners
Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through
Lead complex, cross-functional, commercially material or ambiguous analyses
Use SQL, BI and quantitative methods to investigate performance, test assumptions and review analytical logic, code and methods
Develop concise, decision-ready presentations for opportunities, risks and investments
Define data and technology needs and strengthen data access, quality, definitions and documentation
Prioritize automation, reusable products and self-service capabilities
Ensure analytical practices meet applicable data-access, privacy and governance requirements
Advise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and decisions
Align financial priorities and timing with the Finance Manager while preserving FP&A governance and sign-off
Lead, coach and develop operational analytics talent, embedded FP&A analytics and improvement partners
Establish documentation, analytical review, knowledge sharing, development and succession practices
Build an inclusive, curious and outcome-focused team culture
Work across Marketplace, FP&A, Revenue Operations, Customer Success, Product Marketing, BI, Product Analytics, ProDev and Support
Connect operating drivers, financial outcomes and action into one trusted Marketplace performance story

Requirements

What you’ll need

7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment
Bachelor’s degree in a quantitative, business or related field, or equivalent practical experience
Experience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an asset
Experience leading analysts/cross-disciplinary teams, including coaching, performance management and development
Demonstrated ability to structure and execute complex analysis where the question, data or methodology is unclear
Strong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methods
Familiarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform
Experience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automation
Strong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisions
Experience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilities
Excellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge
Proven ability to influence across Finance, Product, Engineering, BI, Customer Success and Operations
Independent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business value

Benefits

Comp & perks

Rewards for your impact through our Recognition and Rewards program
Health Benefits and Life Insurance Coverage beginning on your first day
Parental Leave Top-up
Employer matched RRSP contributions
Flexible Vacation to recharge, so you can bring your best
Employee and Family Assistance Program offering mental health, legal, and financial counselling
Supported professional development and career growth (LinkedIn Learning, mentorship)
Employee-Led Employee Resource Groups that celebrate our diversity
Regular events designed to build connection, belonging, and well-being
Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office