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Communications and Corporate Affairs Director
ACI Worldwide. Lead ACI’s earned media program across assigned regions and build journalist relationships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading communications strategies across multiple markets, with a strong focus on media relations, crisis management, and executive communications. Proficient in utilizing AI tools for media intelligence and analysis while ensuring confidentiality and effective engagement with industry analysts and opinion leaders.
Highest-signal resume keywords
Media RelationsCrisis ManagementB2B CommunicationsExecutive CommunicationsDigital and Social Media Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis ManagementMedia RelationsB2B CommunicationsEnterprise Software CommunicationsLocalization ManagementPress Release WritingMessage DevelopmentMedia TrainingAnalyst RelationsPublic Affairs Engagement
Soft Skills
Relationship BuildingLeadershipCommunicationCollaborationStrategic Thinking
Tools & Technologies
Muck RackMedia Intelligence PlatformsMicrosoft 365AI Tools for ResearchProject Management Platforms
Certifications & Qualifications
Bachelor’s Degree in Related FieldMBA or Master’s Degree in Communications (Preferred)
Industry Keywords
PaymentsBankingFinancial InfrastructureFintechRegulated Enterprise TechnologyCorporate PRPublicly Listed Company ExperienceCritical Infrastructure Provider ExperienceInternational ExperienceRegional Payments Media Landscape
About the role
Key responsibilities & impact- Lead ACI’s earned media program across assigned regions and build journalist relationships
- Secure coverage in priority outlets and report against placement, message and interview targets
- Develop media plans and direct regional agencies
- Maintain engagement with journalists, executives and priority industry events
- Source, secure and prepare spokespeople for interviews, panels, podcasts and bylines
- Serve as regional communications lead within ACI’s global crisis and incident response framework
- Maintain crisis materials, escalation paths and spokesperson readiness
- Coordinate with Legal, Security, Product, account teams, Investor Relations, Compliance and Public Affairs on issues and communications
- Develop regional narratives and message strategies
- Advise regional leadership and senior executives through media training, briefing and message development
- Lead communications for regional priorities and assigned business segments
- Support industry analyst relations and regional opinion leader engagement
- Support regulatory and public affairs engagement through approved channels
- Write and edit press releases, pitches, bylines, executive commentary, talking points and customer-facing language
- Use approved AI tools for research, media intelligence, analysis, drafting and editing, with independent verification
- Protect confidential, customer, employee and material nonpublic information
- Ensure translated materials receive qualified native-speaker review
- Work with the global digital team to amplify earned coverage and executive appearances
- Own tiered regional strategy across priority markets and extend reach beyond the home market
- Manage regional agencies, freelancers, vendors, budget and performance
- Evaluate and report program performance
- Adhere to corporate policies and perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in a related field, or equivalent professional experience
- 10 or more years of relevant communications experience, including leadership of multi-market or regional programs
- Demonstrated media relations results and journalist relationship-building experience
- B2B communications experience with complex enterprise stories
- Enterprise software communications experience
- Crisis and issues management experience
- Senior executive communications experience
- Corporate PR experience
- Industry analyst relations and opinion leader engagement
- Digital and social media experience
- Responsible use of AI tools for research, analysis and drafting, including verification and confidentiality judgment
- International experience across multiple countries and cultures
- Knowledge of payments, banking, financial infrastructure, fintech or regulated enterprise technology
- Working knowledge of the regional payments media landscape
- Working proficiency with Muck Rack or equivalent, media intelligence, monitoring, collaboration and project management platforms, and Microsoft 365
- English fluency required
- Experience managing localization and professional translation across multiple markets
- Additional languages relevant to assigned regions are a strong advantage
- Preferred: MBA or master’s degree in Communications, Journalism or related field
- Preferred: experience supporting communications for a publicly listed company, regulated financial institution or critical infrastructure provider
- Preferred: payments, banking or financial technology company or sector agency experience
- Preferred: communications experience in more than one covered market
Benefits
Comp & perks- Opportunities for growth
- Career development
- Competitive compensation and benefits package
- Innovative and collaborative work environment