ACI Worldwide

Network Engineer

• Design, deploy, maintain, and troubleshoot enterprise LAN, WAN, SD-WAN, wireless, and data center networking environments
• Configure and support routing and switching technologies including BGP, OSPF, VRFs, VLANs, QoS, ACLs, and network segmentation
• Support enterprise connectivity across corporate offices, cloud platforms, carrier networks, and data centers
• Monitor network health, availability, performance, and capacity using enterprise monitoring platforms and analytics tools
• Participate in network incident response, root cause analysis, and corrective actions
• Support and maintain next-generation firewalls, remote access solutions, VPNs, web filtering, DDoS protection, and network access controls
• Implement and maintain security policies, firewall rules, access controls, and segmentation standards with Information Security teams
• Assist with PCI DSS, audit requests, vulnerability remediation, and security reviews
• Develop and maintain automation solutions for network provisioning, monitoring, reporting, and operational efficiency
• Leverage AI-assisted and network automation platforms for troubleshooting, validation testing, and routine operational tasks
• Create and maintain technical documentation, diagrams, standards, and operational procedures
• Conduct failover, disaster recovery, and resiliency testing of network infrastructure
• Participate in technology refreshes, office moves, carrier migrations, network modernization, and infrastructure upgrades
• Evaluate vendor solutions, assist with budgeting and cost analysis, and support project planning and implementation
• Participate in an on-call rotation supporting critical business operations
• Collaborate with global technology teams, business stakeholders, customers, vendors, and carriers

Account Executive

• Manage ACI’s overall relationship with a portfolio of large, strategic Tier 1 accounts
• Develop and expand relationships with key client executives
• Drive customer satisfaction, retention and account growth
• Develop and regularly update strategic account plans
• Collaborate cross-functionally to improve client health, revenue growth and satisfaction
• Lead onsite Executive Strategic Business Reviews and coordinate follow-through on action items
• Serve as the client’s advocate within ACI while supporting company goals
• Manage administrative aspects of the assigned account portfolio
• Maintain knowledge of ACI products, enhancements, value propositions, modernization paths, competition and industry trends
• Adhere to corporate policies, including the ACI Code of Business Conduct and Ethics
• Travel approximately 30% for client and internal activities

Principal Account Executive

Account Manager

• Own and manage strategic relationships supporting ACI’s core payment processing and card network operations
• Manage relationships with card networks, processors, gateway providers, disbursement providers, and alternative payment providers
• Ensure operational performance aligns with contractual and service-level requirements
• Lead resolution of partner-related escalations by coordinating internal and external stakeholders
• Negotiate complex agreements, renewals, and service-level commitments
• Serve as subject-matter expert on card processing and operational, contractual, and technical relationship and integration matters
• Coordinate responses to partner audit attestations, transaction volumes, and due diligence requests
• Conduct strategic partner reviews and monitor performance, risk, and contractual compliance
• Evaluate new partner products and capabilities for viability, alignment, readiness, and organizational value
• Partner with Product Management and cross-functional teams to define business needs and integration requirements
• Support effective implementation, operational efficiency, and risk reduction
• Adhere to corporate policies, the ACI Code of Business Conduct and Ethics, and Risk Management requirements
• Perform other duties as assigned

Cost & Strategic Processing Relationship Manager

Project Manager

• Manage multiple large, highly complex projects according to ACI Project Management methodology
• Manage the development and implementation process of company products and/or services
• Coordinate departmental or cross-functional teams
• Direct projects from initiation through implementation and delivery
• Plan and direct schedules and monitor budget/spending
• Ensure projects are completed on time, within scope and budget, meeting or exceeding quality standards
• Manage project scope and baseline to ensure compliant delivery
• Develop project plans, schedules, agreements and proposals
• Manage research, analysis, documentation, design/development, testing, problem resolution, negotiations, training, status reporting, implementation, project closing and post-rollout review/audit
• Manage and secure business control requirements and compliance
• Execute project plans and quality reviews and provide recommendations
• Identify, evaluate, track, communicate and mediate technical and non-technical project issues and risks
• Develop and present project documentation and communicate with project stakeholders
• Communicate project scope to customers and internal partners
• Develop and implement financial management plans, including estimating, tracking, controlling, forecasting and/or reporting project financials
• Participate in or lead project management process improvement and best-practice assignments
• Perform other duties as assigned
• Adhere to corporate policies, including the ACI Code of Business Conduct and Ethics

Senior Client Project Manager

Marketing

• Plan, execute and track events and trade shows end-to-end, including logistics, booth coordination, vendor management, speaker and content support, budget tracking and on-site execution
• Drive pre-event audience acquisition and post-event lead follow-up to ensure every event delivers measurable pipeline impact
• Measure and report on event performance, including attendance, engagement, leads generated, cost per lead and pipeline contribution
• Collaborate cross-functionally with digital marketing, product marketing, and others to develop and execute integrated marketing campaigns
• Work closely with Business Development Representatives on local campaign execution and lead follow-up
• Manage account-based marketing plans and supporting tactics for priority merchant accounts
• Apply AI-powered marketing and productivity tools while adhering to ACI security, privacy and governance standards
• Understand and adhere to ACI Corporate Policies, including the Code of Ethics and Global Information Security
• Perform other duties as assigned
• Support ACI Worldwide, a global provider of mission-critical real-time payments software, in serving retailers and shoppers worldwide

Marketing Manager

Platform Engineer

• Own a platform domain end to end, including architecture, reliability, and roadmap
• Architect resilient, multi-tenant platform services
• Lead design and implementation of golden-path tooling and measure developer productivity impact
• Set reliability targets and error budgets
• Lead incident response and blameless postmortems
• Architect AI-ready infrastructure including GPU/inference capacity, model-serving, or vector infrastructure
• Champion AI-assisted engineering practices and build AI-assisted tooling into golden paths
• Design and enforce security and compliance controls, including policy-as-code and tenant isolation
• Mentor platform engineers and associates
• Lead design reviews and represent the domain’s technical perspective to platform teams and stakeholders
• Resolve technical conflicts through technical reasoning
• Reduce toil and defects through automation
• Perform other duties as assigned
• Adhere to corporate policies, including the ACI Code of Business Conduct and Ethics
• Work with Gen AI infrastructure, Kubernetes/OpenShift, Terraform, cloud platforms, CI/CD, observability, service mesh, and networking

Senior Platform Engineer

Technical Account Manager

• Serve as the primary technical point of contact for assigned complex or enterprise customers
• Own the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI solutions
• Develop deep understanding of customer environments, business priorities, and contractual obligations
• Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization
• Manage complex technical issues and escalations, ensuring timely resolution and clear communication
• Facilitate major incident response, including root cause analysis and post-incident reviews
• Ensure adherence to SLAs and service commitments with Support and Operations teams
• Leverage AI tooling to bring velocity, holistic understanding and value to the customer relationship
• Contribute to technical reviews, health checks, and service governance meetings with customers
• Identify risks, trends, and opportunities to improve system performance and customer outcomes
• Partner with Customer Success and Sales to support renewals, expansions, and strategic initiatives
• Collaborate with Product, Engineering, and Professional Services to align solutions to customer needs
• Share best practices and provide informal mentoring to other Technical Account Managers
• Contribute to continuous improvement of TAM processes, tools, and documentation
• Occasional travel to customer sites or internal meetings may be required

Senior Technical Account Manager

QA Engineer

• Validate software products through requirements validation and systematic test design
• Develop, apply, and maintain quality standards for company products
• Develop and execute software test plans, test standards, procedures, and automated test cases
• Maintain test documentation, analyze results, identify defects, and recommend corrective actions
• Execute and provide feedback on performance, load, and stress testing
• Review and validate requirements for completeness, test coverage, gaps, risks, and traceability
• Develop and execute detailed test scripts to validate system functionality
• Create comprehensive test plans, schedules, resource requirements, test environments, and test data
• Prepare and manage complex test environments and test data conditions
• Manage validation testing, defect logging and tracking, tester coordination, and regression testing
• Analyze defects before assigning them to Development teams
• Support conversion of manual test cases into automated tests
• Liaise between customers and Development teams during Acceptance Testing
• Collaborate with Development Engineers to troubleshoot and resolve quality-related issues
• Develop, execute, and analyze scripts for application and platform quality metrics
• Provide sizing support to Sales for prospective customers requesting ACI products
• Collaborate with Engineering, Architecture, Product Management, Sales, Support, customers, and vendors
• Adhere to corporate policies, including the ACI Code of Business Conduct and Ethics

Quality Assurance Engineer

Systems Engineer

• Support, maintain, and enhance applications running on the MTS payments platform
• Develop and troubleshoot COBOL programs and batch jobs in a high-volume transaction environment
• Manage and deploy applications using IBM WebSphere Application Server
• Perform system administration tasks on AIX and Linux servers related to application support
• Collaborate with infrastructure, security, and development teams to ensure system reliability and compliance
• Participate in incident management and root cause analysis for production issues
• Document technical processes, configurations, and procedures
• Assist in planning and executing application upgrades and migrations
• Monitor application performance and implement tuning strategies

Senior Systems Engineer

Accountant

• Develop, implement, and/or maintain accounting systems, including journal entries and general ledger
• Review and interpret financial reporting requirements, rules, and regulations
• Balance books and prepare profit and loss, cash flow, income, and balance sheet statements
• Support external reporting by preparing quarterly and annual financial statements, related disclosures, and MD&A in compliance with U.S. GAAP
• Prepare journal entries and general ledger account reconciliations for complex accounting matters, including stock-based compensation
• Prepare and assist with quarterly and annual SEC reporting requirements
• Participate in developing and maintaining accounting policies and Sarbanes-Oxley documentation
• Prepare regulatory reporting financial information
• Interpret reports and records for managers and stakeholders
• Review, track, and maintain financial system information for accuracy and compliance
• Complete special accounting projects assigned by management
• Provide internal and external audit deliverables
• Perform other duties as assigned
• Adhere to corporate policies, including the ACI Code of Business Conduct and Ethics

Senior Accountant

Director

• Lead acquisition integrations from signing through stabilization
• Drive cross-functional execution across business and corporate functions
• Align integration priorities, timelines, and deliverables with acquisition objectives
• Manage dependencies and remove execution barriers
• Build and manage the integration governance framework
• Maintain integrated plans, milestones, and reporting
• Establish visibility and accountability across workstreams
• Implement scalable tools, processes, and operating rhythms
• Develop repeatable integration playbooks and best practices
• Capture lessons learned and continuously improve processes
• Partner with executive sponsors and workstream leaders to resolve critical issues
• Facilitate decision-making and alignment across functions
• Escalate risks and provide actionable recommendations
• Deliver executive updates and dashboards
• Track acquisition goals and synergy targets
• Coordinate value-realization initiatives
• Lead RAID management and mitigate risks
• Monitor critical-path activities and drive issue resolution
• Minimize disruption to customers, employees, and operations
• Support business continuity and monitor organizational readiness
• Partner with HR and business leaders on organizational transition activities
• Support leadership alignment, communications, and change management
• Facilitate integration of teams, processes, and ways of working

Senior Director, M&A Integration

Product Manager

• Define and execute the product vision, strategy, and multi-year roadmap for payment infrastructure, ecosystem expansion, and platform modernization initiatives
• Identify market opportunities, emerging payment technologies, and strategic partnerships
• Develop business cases, investment recommendations, and commercialization strategies
• Drive roadmap prioritization aligned to scalability, authorization optimization, merchant experience, operational efficiency, and business growth
• Partner with Engineering and Architecture teams to design and deliver microservices-based, event-driven payment infrastructure
• Lead product strategy for transaction processing services, orchestration platforms, routing engines, and payment optimization capabilities
• Define requirements for scalability, resiliency, performance, security, and operational excellence
• Champion API-first and cloud-native approaches
• Lead evaluation, onboarding, certification, and launch of payment gateways, processors, acquiring partners, and payment network capabilities
• Direct integrations and certifications with acquiring partners, processors, Visa, Mastercard, and other ecosystem participants
• Own payment rail expansion across card, ACH, real-time payments, push-to-card, alternative payment methods, and emerging technologies
• Establish certification and partner onboarding frameworks
• Drive Card-Not-Present payment experience strategy and authorization, conversion, payment success, and merchant economics improvements
• Manage the roadmap for routing, tokenization, orchestration, credential lifecycle management, and payment intelligence services
• Lead cross-functional teams across Product, Engineering, QA, Architecture, Compliance, Operations, UX, and external partners
• Own end-to-end delivery from ideation and requirements gathering through implementation, production release, and operational readiness
• Define requirements, epics, features, acceptance criteria, and success metrics
• Ensure documentation, release communications, integration guides, and Developer Center content accompany releases
• Present roadmap progress, platform performance, strategic opportunities, and business outcomes to executive leadership
• Establish performance measurement frameworks and operational dashboards
• Use data-driven decision-making to prioritize investments and improve platform outcomes
• Monitor industry trends, regulatory developments, payment network initiatives, and competitive activities

Senior Product Manager

• Manage multiple large, highly complex projects in accordance with ACI Project Management methodology
• Manage the development and implementation process of the company’s products and/or services
• Coordinate departmental or cross-functional teams
• Direct projects from initiation through implementation and delivery
• Plan and direct schedules and monitor budget/spending
• Guide projects to completion on time, within scope and budget, meeting or exceeding quality standards
• Manage project scope and baseline to ensure compliant delivery
• Develop project plans, schedules, agreements, and proposals
• Manage research, analysis, documentation, design/development, testing, problem resolution, negotiations, training, status reporting, implementation, project closing, and post-rollout review/audit
• Manage and secure business control requirements and compliance
• Execute project plans and quality reviews and provide recommendations
• Identify, evaluate, track, communicate, and mediate technical and non-technical project issues and risks
• Develop and present project documentation and communicate with stakeholders
• Communicate project scope to customers and internal partners
• Develop and implement financial management plans, including estimating, tracking, controlling, forecasting, and/or reporting project financials
• Participate in or lead project management process improvement and best-practice assignments
• Perform other duties as assigned
• Understand and adhere to corporate policies, including the ACI Code of Business Conduct and Ethics

Senior Project Manager, Biller

Content Marketing Manager

• Create and edit high-quality content across thought leadership, marketing campaigns, newsletters, events and digital channels
• Develop engaging copy tailored to different audiences, objectives and stages of the customer journey
• Support the creation and promotion of articles, newsletters, webinars, podcasts, video and event content
• Repurpose content into multiple formats and channels to maximize reach, engagement and value
• Support planning, coordination and execution of content programs and initiatives
• Help manage editorial calendars, content schedules and production workflows
• Coordinate development and delivery of content assets, ensuring projects are completed on time and to a high standard
• Develop messaging and copy for customer-facing marketing materials and experiences
• Optimize content for search and AI-driven discovery
• Use AI tools for content creation, editing, research and optimization
• Monitor content performance and contribute ideas to improve engagement and effectiveness
• Adhere to corporate policies, including the ACI Code of Business Conduct and Ethics