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Cost & Strategic Processing Relationship Manager
ACI Worldwide. Own and manage strategic relationships supporting ACI’s core payment processing and card network operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep knowledge of card processing and the transaction lifecycle, with a strong ability to negotiate complex contracts and manage partner relationships effectively. Exhibits advanced analytical skills and organizational capabilities to ensure operational performance and compliance with regulatory requirements.
Highest-signal resume keywords
Card Processing ExpertiseContract NegotiationPartner Relationship ManagementAnalytical Problem-SolvingOperational Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Card ProcessingTransaction LifecycleContract NegotiationService-Level AgreementsRegulatory RequirementsOperational PerformanceData Integrity ManagementRisk ManagementMicrosoft ExcelMicrosoft PowerPoint
Soft Skills
Effective CommunicationAnalytical SkillsOrganizational SkillsInterpersonal SkillsSelf-Directed Approach
Tools & Technologies
Microsoft WordPayment Processing SystemsAudit Management Tools
Industry Keywords
Payment ProcessingCard NetworksGateway ProvidersDisbursement ProvidersAlternative Payment ProvidersContractual ComplianceStakeholder Management
About the role
Key responsibilities & impact- Own and manage strategic relationships supporting ACI’s core payment processing and card network operations
- Manage relationships with card networks, processors, gateway providers, disbursement providers, and alternative payment providers
- Ensure operational performance aligns with contractual and service-level requirements
- Lead resolution of partner-related escalations by coordinating internal and external stakeholders
- Negotiate complex agreements, renewals, and service-level commitments
- Serve as subject-matter expert on card processing and operational, contractual, and technical relationship and integration matters
- Coordinate responses to partner audit attestations, transaction volumes, and due diligence requests
- Conduct strategic partner reviews and monitor performance, risk, and contractual compliance
- Evaluate new partner products and capabilities for viability, alignment, readiness, and organizational value
- Partner with Product Management and cross-functional teams to define business needs and integration requirements
- Support effective implementation, operational efficiency, and risk reduction
- Adhere to corporate policies, the ACI Code of Business Conduct and Ethics, and Risk Management requirements
- Perform other duties as assigned
Requirements
What you’ll need- Deep knowledge of card processing, including the transaction lifecycle, processing economics, technology, participant responsibilities, and regulatory requirements
- Demonstrated success negotiating complex contracts, renewals, and service-level agreements
- Proven ability to manage complex partner relationships, hold stakeholders accountable for commitments, and drive timely escalation resolution
- Strong business judgment and ability to apply regulatory, legal, contractual, and partner requirements to practical and hypothetical scenarios
- Effective written and verbal communication skills
- Strong analytical and problem-solving skills, including identifying root causes, evaluating options, and executing actionable recommendations
- Highly organized and detail-oriented, able to manage competing priorities, maintain data integrity, and meet deadlines
- Ability to exercise independent judgment and make sound business decisions
- Collaborative, self-directed approach with interpersonal skills to build productive relationships
- Advanced proficiency in Microsoft Excel, with working knowledge of Microsoft Word and PowerPoint
- Must be currently authorized to work in the United States on a full-time basis
- Position does not offer employment visa or work permit sponsorship
- Bachelor’s degree in a related field or equivalent professional experience (preferred)
- 8–12 years of relevant professional experience (preferred)
Benefits
Comp & perks- Opportunities for growth and career development
- Competitive compensation and benefits package
- Innovative and collaborative work environment