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ACI Worldwide

Senior Technical Account Manager

ACI Worldwide

. Serve as the primary technical point of contact for assigned complex or enterprise customers .

Posted 9/25/2026full-timeOmaha • Nebraska • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management and Customer Success, with a strong focus on managing complex technical escalations and fostering executive-level customer relationships. Proficient in leveraging AI tooling and collaborating with cross-functional teams to optimize customer outcomes and ensure adherence to service commitments.

Highest-signal resume keywords
Technical Account ManagementCustomer SuccessComplex Technical EscalationsSaaS and Cloud EnvironmentsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Account ManagementComplex System ArchitecturesRoot Cause AnalysisService Governance ModelsPerformance OptimizationIncident ResponseContractual ObligationsRisk IdentificationTechnical ConsultingCustomer Relationship Management
Soft Skills
Verbal CommunicationWritten CommunicationProblem-SolvingMentoringCollaboration
Tools & Technologies
AI ToolingVideo Conferencing ToolsDocumentation ToolsCustomer Support ToolsPerformance Monitoring Tools
Industry Keywords
Enterprise CustomersPaymentsFinancial TechnologyCloud EnvironmentsSaaSService Level AgreementsCross-Functional TeamsHigh-Pressure SituationsMission-Critical Transaction ProcessingService Commitments

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Serve as the primary technical point of contact for assigned complex or enterprise customers
  • Own the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI solutions
  • Develop deep understanding of customer environments, business priorities, and contractual obligations
  • Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization
  • Manage complex technical issues and escalations, ensuring timely resolution and clear communication
  • Facilitate major incident response, including root cause analysis and post-incident reviews
  • Ensure adherence to SLAs and service commitments with Support and Operations teams
  • Leverage AI tooling to bring velocity, holistic understanding and value to the customer relationship
  • Contribute to technical reviews, health checks, and service governance meetings with customers
  • Identify risks, trends, and opportunities to improve system performance and customer outcomes
  • Partner with Customer Success and Sales to support renewals, expansions, and strategic initiatives
  • Collaborate with Product, Engineering, and Professional Services to align solutions to customer needs
  • Share best practices and provide informal mentoring to other Technical Account Managers
  • Contribute to continuous improvement of TAM processes, tools, and documentation
  • Occasional travel to customer sites or internal meetings may be required

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
  • 5–8+ years of experience in Technical Account Management, Customer Success, Technical Consulting, or similar customer-facing technical roles
  • Experience supporting enterprise customers in SaaS, hosted, cloud, payments, or financial technology environments
  • Demonstrated success managing complex technical escalations and executive-level customer interactions
  • Strong ability to understand and explain complex system architectures and integrations
  • Excellent verbal and written communication skills across technical and non-technical audiences
  • Proven ability to operate effectively in high-pressure, customer-critical situations
  • Prior experience in payments, financial services, or mission-critical transaction processing environments
  • Experience working with globally distributed customers and cross-functional teams
  • Familiarity with service governance models and enterprise support frameworks
  • Must be currently authorized to work in the United States on a full-time basis
  • Position does not offer sponsorship for employment visa status or work permit now or in the future
  • Ability to sit or stand for extended periods of time
  • Ability to work at a computer and communicate effectively via phone and video conferencing tools

Benefits

Comp & perks
  • Opportunities for growth
  • Career development
  • Competitive compensation and benefits package
  • Innovative and collaborative work environment