Software Architect

ACLIVITI

. Join the Delivery team as an Architect supporting implementation of CCaaS capabilities .

Posted 10/2/2026full-timeRemote • Illinois • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CCaaS software design and implementation for enterprise-level clients, with a strong focus on technical architecture, API integrations, and contact center technologies. Capable of leading cross-functional teams, managing project priorities, and ensuring high-quality delivery through effective documentation and continuous improvement.

Highest-signal resume keywords

CCaaS Software DesignNICE CXOne ExpertiseREST and SOAP API IntegrationsTechnical Architecture DesignInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptPythonJavaC++Contact Center TechnologyOmni-Channel RoutingAI/NLP SolutionsCode Review Best PracticesReusable Code LibrariesTechnology Roadmaps

Soft Skills

Strong Interpersonal SkillsTeam CollaborationClient Relationship Management

Tools & Technologies

Microsoft WordMicrosoft PowerPointMicrosoft ExcelMicrosoft SharePointMicrosoft TeamsVisioLucid

Industry Keywords

Enterprise ArchitectureClosed-Won ImplementationsWorkforce EngagementCustomer AnalyticsDeployment Services

Tech Stack

Tools & technologies

CloudJavaJavaScriptPythonSOAPC++

About the role

Key responsibilities & impact

Join the Delivery team as an Architect supporting implementation of CCaaS capabilities
Translate client business goals into industry-leading technical designs and solutions
Inspire confidence in complex delivery opportunities through CCaaS implementation and enterprise architecture expertise
Champion ownership, technical excellence, and continuous improvement across workstreams
Prioritize assignments across projects based on capability, complexity, and client needs
Maintain knowledge of evolving capabilities from key vendors and share updates with the team
Collaborate with cross-functional solutions qualification teams to bring opportunities to Closed-Won
Participate in client requirements discovery meetings with senior Business and IT stakeholders, supervisors, and analysts
Design technical solution architectures covering data integrity and reporting, contact routing, ACD/IVR/IVA, integrations/APIs, and AI concepts
Develop technical Solutions Overview documentation for detailed designs and customer requirements
Document critical business and IT requirements and compelling events
Develop detailed design solutions including technology stacks, bill of material configurations, and architecture diagrams
Identify technical delivery skill sets and level of effort required throughout proposed delivery timelines
Provide insights on vendor capabilities and competitor service offerings
Lead business requirements documentation for Closed-Won CCaaS implementations
Oversee engineers assigned to tasks and workstreams
Develop technology roadmaps for future phases beyond active scope
Support PMO status reporting and executive readouts
Serve as escalation point for technical risks and issues
Assess scope change requests and their impact on technology decisions
Own build quality assurance strategies, follow-up, and defect resolution
Design, build, and maintain reusable code libraries
Support Statements of Work and Pricing Models where Deployment Services scope is required

Requirements

What you’ll need

8-10 years of experience in CCaaS software design, documenting and implementing for enterprise-level clientele
Bachelor's degree or higher (computer science or computer engineering preferred)
Experience conducting code reviews and establishing best practices standards for coding and documentation
Strong interpersonal skills with the ability to effectively navigate team and client dynamics
Experience with coding languages such as JavaScript, Python, Java, C++
Expert experience with NICE CXOne and/or Genesys Pure Cloud
Experience building and managing portfolios of reusable scripting and development templates
SME level experience with REST and SOAP API integrations, including the ability to design and implement complex integrations
Strong background in contact center platforms and technology
Experience and competency with Microsoft tools (Word, PowerPoint, Excel, SharePoint, Teams, etc.)
SME level competency with vision flows (Visio, Lucid, etc.)
Basic understanding of the interplay between CCaaS and UCaaS platforms
Experience with end-to-end enterprise CCaaS technical architecture, including omni-channel routing, customer analytics, workforce engagement, marketplace bolt-on capabilities, ACD/IVR/IVA design, API approach and external data integrations, and AI/NLP solutions
Authorized to work in the United States; sponsorship requirements addressed in application

Benefits

Comp & perks

100% coverage of employee health care, vision, and dental insurance
HSA & FSA plans available
Disability & Voluntary Benefits available
401(k) plan with a 4% employer match
Generous variable comp opportunity
Work-from-home monthly incentive
Inclusive remote working environments