ACLIVITI

Full-stack Engineer

• Join the Delivery team as an Architect supporting implementation of CCaaS capabilities
• Translate client business goals into industry-leading technical designs and solutions
• Inspire confidence in complex delivery opportunities through CCaaS implementation and enterprise architecture expertise
• Champion ownership, technical excellence, and continuous improvement across workstreams
• Prioritize assignments across projects based on capability, complexity, and client needs
• Maintain knowledge of evolving capabilities from key vendors and share updates with the team
• Collaborate with cross-functional solutions qualification teams to bring opportunities to Closed-Won
• Participate in client requirements discovery meetings with senior Business and IT stakeholders, supervisors, and analysts
• Design technical solution architectures covering data integrity and reporting, contact routing, ACD/IVR/IVA, integrations/APIs, and AI concepts
• Develop technical Solutions Overview documentation for detailed designs and customer requirements
• Document critical business and IT requirements and compelling events
• Develop detailed design solutions including technology stacks, bill of material configurations, and architecture diagrams
• Identify technical delivery skill sets and level of effort required throughout proposed delivery timelines
• Provide insights on vendor capabilities and competitor service offerings
• Lead business requirements documentation for Closed-Won CCaaS implementations
• Oversee engineers assigned to tasks and workstreams
• Develop technology roadmaps for future phases beyond active scope
• Support PMO status reporting and executive readouts
• Serve as escalation point for technical risks and issues
• Assess scope change requests and their impact on technology decisions
• Own build quality assurance strategies, follow-up, and defect resolution
• Design, build, and maintain reusable code libraries
• Support Statements of Work and Pricing Models where Deployment Services scope is required

Software Architect