Software Architect

ACLIVITI

. Lead technical discovery sessions with business, IT, operations, and technical stakeholders .

Posted 10/9/2026full-timeRemote • Illinois • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in solution architecture and technical consulting, with a strong focus on designing enterprise technology and integration solutions. Proficient in translating complex business requirements into clear technical designs while leading discussions with diverse stakeholders.

Highest-signal resume keywords

Solution ArchitectureCCaaS PlatformsAPI IntegrationConversational AI DesignStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureTechnical ConsultingEnterprise Technology DesignIntegration SolutionsArchitecture DiagramsTechnical SpecificationsNLP SolutionsREST APIsSOAP APIsData Flows

Soft Skills

Client-Facing CommunicationStakeholder ManagementTechnical Discussion Leadership

Tools & Technologies

NICE CXoneGenesys CloudCognigyPolyAIParloaCrestaAIDialogflowSalesforceServiceNow

Industry Keywords

CCaaSEnterprise CRMProfessional ServicesConsulting

Tech Stack

Tools & technologies

CloudERPServiceNowSOAP

About the role

Key responsibilities & impact

Lead technical discovery sessions with business, IT, operations, and technical stakeholders
Understand current-state environments, business processes, pain points, and desired outcomes
Translate business requirements into functional and technical requirements
Identify gaps, dependencies, constraints, and technical risks
Facilitate design discussions and align stakeholders around recommended solutions
Document requirements and obtain client approval before technical build begins
Design enterprise CX, CCaaS, conversational AI, and automation solutions
Define architecture, technology components, integrations, data flows, and system dependencies
Design solutions across voice and digital channels, including ACD, IVR, routing, AI agents, automation, and integrations
Develop technical approaches for LLM, RAG, knowledge retrieval, AI agent, and API-enabled solutions
Define prompts, business logic, integrations, knowledge sources, guardrails, and escalation paths
Evaluate AI platform capabilities and advise on technical approaches
Serve as the technical SME throughout engagements
Partner with Project Managers on technical risks, dependencies, scope impacts, and delivery considerations
Provide technical guidance and oversight to implementation Engineers
Act as an escalation point for complex technical decisions and design issues
Support testing strategy, UAT, go-live readiness, and post-implementation reviews
Identify opportunities for future phases, enhancements, and technology roadmaps

Requirements

What you’ll need

7+ years of experience in solution architecture, technical consulting, CCaaS, enterprise technology, or related fields
Strong experience designing enterprise technology and integration solutions
Expert-level experience with NICE CXone, Genesys Cloud, or comparable CCaaS platforms
Strong understanding of APIs, integrations, data flows, and enterprise systems
Experience designing AI, conversational AI, automation, or NLP solutions
Ability to translate complex business requirements into clear technical designs
Strong experience creating architecture diagrams, technical specifications, and requirements documentation
Excellent client-facing communication and stakeholder management skills
Ability to lead technical discussions with both executive and technical audiences
Experience with Cognigy, PolyAI, Parloa, CrestaAI, Dialogflow, or similar AI platforms
Experience with LLMs, RAG, AI agents, and conversational AI architectures
Experience with Salesforce, ServiceNow, or other enterprise CRM/ERP platforms
Experience with REST/SOAP APIs and enterprise integration patterns
Experience in a consulting or professional services environment
Must be authorized to work in the United States
Must answer whether employment visa sponsorship will be required

Benefits

Comp & perks

100% coverage of employee health care, vision, and dental insurance
HSA & FSA plans available
Disability & Voluntary Benefits available
401(k) plan with a 4% employer match
Generous variable compensation opportunity
Work-from-home monthly incentive
Inclusive remote working environment