Field Specimen Processor

ACM Global Laboratories

. Greet and identify patients .

Posted 9/17/2026part-timeMinneapolis • Minnesota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including effective communication and problem-solving abilities, while adhering to compliance standards such as HIPAA and DRUGSCAN. Capable of managing specimen collection and handling medical equipment safely and efficiently.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceSpecimen CollectionCommunication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Specimen CollectionPatient PositioningMedical Equipment HandlingCRM LoggingBilling Information Management

Soft Skills

Excellent CommunicationActive ListeningEmpathyProblem-SolvingAdaptability

Tools & Technologies

DRUGSCAN PortalsShared Inboxes

Certifications & Qualifications

High School Diploma or EquivalencyTB Testing ComplianceMask-Fit Testing Compliance

Industry Keywords

HIPAA CompliancePatient Information ManagementSafety RegulationsCustomer Service Duties

About the role

Key responsibilities & impact

Greet and identify patients
Obtain billing and testing information according to SOP
Collect urine and oral fluid specimens for testing, observing collection as needed
Package and prepare specimens for shipping
Adhere to HIPAA and DRUGSCAN compliance policies regarding patient information, orders, and billing processes
Follow safety rules and regulations, including proper sample handling, workstation cleanliness, and use of personal protective equipment
Manage collection supplies
Perform customer service duties, including phone inquiries and patient encounters
Collect patient payments as needed
Assist with Customer Service pickup requests
Answer incoming client calls
Make outbound calls for missing information
Place supply orders
Assist clients with DRUGSCAN portals
Manage shared inboxes
Log tasks with CRM
Perform other duties assigned by supervision or management

Requirements

What you’ll need

High school diploma or equivalency required
Excellent communication
Active listening
Empathy
Problem-solving abilities
Positive attitude
Time management
Adaptability
1 year of customer service experience preferred
Ability to stand, walk, and lift 20–50 lbs.
Ability to push and pull medical equipment and assist with patient positioning
Frequent bending, twisting, and reaching while completing fine motor tasks
High sensory acuity for monitoring patient status and responding to alarms or safety concerns
Ability to make decisions under pressure, respond to emergencies, and maintain sustained focus
Compliance with TB testing, mask-fit testing, and physical exams as applicable

Benefits

Comp & perks

Part-time schedule of 4 hours per week
Monday and Thursday schedule, 10 AM–12 PM
Equal opportunity employment