ACM Global Laboratories

Clinical Supervisor

• Manage daily departmental performance, resources, task prioritization, and performance metrics
• Oversee the team’s day-to-day workload
• Hire, coach, train, develop, and performance-manage direct reports
• Serve as an escalation point and strategic contact for the department
• Lead or participate in cross-functional process improvement initiatives
• Develop and deliver training plans and materials
• Provide coaching, mentorship, performance feedback, and career development support
• Partner with HR on talent management, performance, employee relations, and development activities
• Investigate clinical-trial testing requirements and determine appropriate testing facilities
• Review and prepare pricing documents and correct discrepancies
• Maintain relationships with ACM and referral laboratories
• Provide scientific and technical information for client RFPs and RFIs
• Coordinate testing methods and document referred testing information throughout active trials
• Channel information between Laboratory Operations and Sales
• Escalate study, testing, and referral-laboratory issues; assist with root-cause analysis
• Liaise with internal and external partners and participate in client teleconferences
• Consult with clinical-trial operations and external clients
• Update global SOPs, templates, and tools
• Triage upcoming work and determine staffing capabilities and workload
• Serve as a subject-matter expert and escalation point for internal and external clients
• Perform other assigned duties

Clinical Trials Scientific Affairs Supervisor

Project Manager

• Liaise with ACM Global Central Laboratory clients as the laboratory representative for clinical trials
• Liaise internally with all groups to ensure trials follow the Global Laboratory Specification Document
• Manage assigned clinical trials from setup through maintenance and study closeout
• Serve as the client's primary point of contact and maintain customer satisfaction
• After training, manage 10 to 25 protocols depending on scope and complexity
• Review clinical protocols and assist with protocol setup
• Develop Global Laboratory Specification Documents, Investigator Manuals, and protocol-specific Global Work Practice Instructions
• Participate in and document clinical trial quality audits and inspections
• Evaluate and communicate monthly project metrics and analyze trial activity, including monthly budget review
• Conduct investigator training sessions by telephone or at investigator meetings
• Travel to client events and ACM international locations as required
• Ensure client goals and timelines are met; troubleshoot and solve problems
• Provide assigned on-call coverage
• Maintain regulatory-required study documentation and archive materials according to regulations, ACM policies, and client contractual clauses
• Develop protocol-specific procedures as needed
• Follow company policies and procedures while maintaining patient and client confidentiality

Clinical Trials Project Manager

Processor

• Greet and identify patients
• Obtain billing and testing information according to SOP
• Collect urine and oral fluid specimens for testing, observing collection as needed
• Package and prepare specimens for shipping
• Adhere to HIPAA and DRUGSCAN compliance policies regarding patient information, orders, and billing processes
• Follow safety rules and regulations, including proper sample handling, workstation cleanliness, and use of personal protective equipment
• Manage collection supplies
• Perform customer service duties, including phone inquiries and patient encounters
• Collect patient payments as needed
• Assist with Customer Service pickup requests
• Answer incoming client calls
• Make outbound calls for missing information
• Place supply orders
• Assist clients with DRUGSCAN portals
• Manage shared inboxes
• Log tasks with CRM
• Perform other duties assigned by supervision or management

Clinical Trials Scientific Affairs Supervisor

Clinical Trials Project Manager

Field Specimen Processor