IT Infrastructure Technician

Acme Tools

. Administer and maintain LAN and WAN infrastructure across all Acme Tools locations, including switches, routers, wireless access points, and firewalls .

Posted 10/7/2026full-timeGrand Forks • North Dakota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and maintaining LAN and WAN infrastructure, including network design, server administration, and backup solutions. Proficient in Active Directory, Microsoft 365, and virtualization technologies, with strong problem-solving and communication skills.

Highest-signal resume keywords

LAN/WAN Infrastructure ManagementActive Directory AdministrationWindows Server AdministrationNetwork Design and ImplementationBackup and Recovery Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPSubnettingDNSDHCPVirtualization (Nutanix, Hyper-V)Firewall ManagementVPN ConnectivityEndpoint ProtectionRoot-Cause AnalysisFirmware Upgrades

Soft Skills

Strong Communication SkillsCustomer Service SkillsProject ManagementAbility to Juggle Competing PrioritiesReliability

Tools & Technologies

Microsoft 365Active DirectoryCloud ServersPhysical ServersVideo Surveillance SystemsCabling SystemsISP CircuitsContent FilteringIntrusion DetectionBackup Platforms

Certifications & Qualifications

Cisco CCNACompTIA Network+CompTIA Security+

Industry Keywords

VLAN SegmentationQuality-of-Service PoliciesDisaster RecoveryIdentity and Access ManagementMulti-Factor Authentication

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxPythonTCP/IP

About the role

Key responsibilities & impact

Administer and maintain LAN and WAN infrastructure across all Acme Tools locations, including switches, routers, wireless access points, and firewalls
Assist with network design and implementation, including VLAN segmentation, routing, and quality-of-service policies
Manage enterprise wireless, site-to-site VPN, and remote-access VPN connectivity
Troubleshoot outages, perform root-cause analysis, and plan firmware upgrades and hardware refreshes
Administer, patch, and monitor on-premises and cloud physical and virtual servers
Manage Active Directory, Group Policy, DNS/DHCP, and Microsoft 365
Maintain virtualization hosts and guest servers
Manage backups and disaster recovery, verify backup jobs, and test restores
Monitor system performance, capacity, and utilization and support recovery efforts
Support end-user workstations and mobile devices, including imaging, deployment, and escalated issues
Assist with firewall policy, content filtering, and intrusion detection and prevention
Apply endpoint protection and hardening standards
Manage identity and access provisioning, permissions, and multi-factor authentication
Act as Tier 2 support for the IT Service Team
Develop solutions for department technology needs
Partner with the IT Infrastructure Manager on vendors and technology evaluation
Maintain ISP circuits and facility technology, including broadband failover, access control, video surveillance, phone systems, and cabling
Maintain documentation, topology diagrams, IP addressing, cabling layouts, and asset inventory

Requirements

What you’ll need

Degree in Computer & Network Technology, Information Technology, or a related field, or equivalent hands-on experience
Solid grasp of TCP/IP, subnetting, DNS, and DHCP
Experience administering Windows Server, Active Directory, and Microsoft 365
Some exposure to Linux server administration
Working knowledge of backup and recovery
Experience with virtualization such as Nutanix or Hyper-V
Strong communication and customer service skills
Ability to juggle projects and competing priorities
Willingness to participate in an on-call rotation
Willingness to travel occasionally to other sites, including overnight stays
Prompt and reliable attendance
Ability to lift 70+ lbs, work on ladders and in ceiling spaces, stand or walk for up to 10 hours, and perform physical tasks including pushing, pulling, squatting, bending, sitting, crawling, and reaching
Employment contingent on drug screen and background check
Preferred: Extreme Networks, Fortinet, Cisco Meraki, Cisco CCNA, CompTIA Network+, or CompTIA Security+ certifications
Preferred: Microsoft 365 and Entra ID administration expertise
Preferred: enterprise backup platform experience
Preferred: PowerShell or Python scripting experience

Benefits

Comp & perks

Work-life balance
Professional development training
Competitive pay and annual performance-based increase opportunities
Generous PTO plan accruing from day 1
Paid holidays; company closed for 6 major holidays
Partially paid maternity leave through company-paid short-term disability
Community involvement opportunities
Generous employee discounts
Medical, dental, and vision insurance plans
Supplemental health insurance add-on programs
Medical and dependent care flexible spending accounts
100% company-paid short- and long-term disability insurance
401(k) program and company matching
100% company-paid life insurance