Acme Tools

IT Support

• Administer and maintain LAN and WAN infrastructure across all Acme Tools locations, including switches, routers, wireless access points, and firewalls
• Assist with network design and implementation, including VLAN segmentation, routing, and quality-of-service policies
• Manage enterprise wireless, site-to-site VPN, and remote-access VPN connectivity
• Troubleshoot outages, perform root-cause analysis, and plan firmware upgrades and hardware refreshes
• Administer, patch, and monitor on-premises and cloud physical and virtual servers
• Manage Active Directory, Group Policy, DNS/DHCP, and Microsoft 365
• Maintain virtualization hosts and guest servers
• Manage backups and disaster recovery, verify backup jobs, and test restores
• Monitor system performance, capacity, and utilization and support recovery efforts
• Support end-user workstations and mobile devices, including imaging, deployment, and escalated issues
• Assist with firewall policy, content filtering, and intrusion detection and prevention
• Apply endpoint protection and hardening standards
• Manage identity and access provisioning, permissions, and multi-factor authentication
• Act as Tier 2 support for the IT Service Team
• Develop solutions for department technology needs
• Partner with the IT Infrastructure Manager on vendors and technology evaluation
• Maintain ISP circuits and facility technology, including broadband failover, access control, video surveillance, phone systems, and cabling
• Maintain documentation, topology diagrams, IP addressing, cabling layouts, and asset inventory

Explore IT Infrastructure Technician at Acme Tools. Review requirements and application details.