Support Analyst

ACOM Sistemas

. Provide excellent Tier 1 and Tier 2 support to external customers via chat, email, and phone through the Movidesk platform .

Posted 10/8/2026full-timeCuritiba • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 1 and Tier 2 technical support, with a strong focus on issue analysis, customer experience, and operational processes in the food service sector. Proficient in utilizing ticketing systems and ERP solutions to enhance customer success and streamline support interactions.

Highest-signal resume keywords

Technical Support ExperienceKnowledge of ERP SystemsCustomer Experience (CX) ExpertiseProficiency in Ticketing ToolsBasic SQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIssue AnalysisERP SystemsBasic SQLCustomer SupportService Desk ToolsOperational ProcessesFinancial SystemsInventory ManagementProduction Processes

Soft Skills

OrganizedProactiveDeterminedCommitted to GoalsRelationship Building

Tools & Technologies

MovideskZendeskFreshdeskBlipMicrosoft Office Suite

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer SuccessFood ServicePOS OperationsRetail ManagementSaaS

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Provide excellent Tier 1 and Tier 2 support to external customers via chat, email, and phone through the Movidesk platform
Analyze, simulate, and resolve issues reported by customers, focusing primarily on identifying their root causes
Seek workarounds for operational, financial, and system-related incidents
Record the information necessary to understand each support interaction in the system
Monitor SLAs and manage follow-ups with customers, partners, and the internal team
Build relationships with internal and external customers
Proactively monitor potential issues and propose solutions to reduce bugs and support inquiries
Work in partnership with leadership
Share knowledge and stay up to date in the field

Requirements

What you’ll need

Microsoft Office Suite
Knowledge of integrated management systems (ERP), preferably those used in retail, food service, or POS operations
Experience providing technical support for systems, including issue analysis and diagnosis
Knowledge of ticketing, customer support, and service desk tools (Zendesk, Movidesk, Freshdesk, Blip, or similar)
Experience with ERP systems for the food service/restaurant sector
Knowledge of restaurant operational processes (POS, inventory, production, finance, and accounting)
Basic database knowledge (basic SQL) for information analysis
Knowledge of Customer Experience (CX) or Customer Success
Experience working at SaaS or management software companies
Organized, determined, proactive, and committed to goals and results
Commitment to customer success
Bachelor’s degree

Benefits

Comp & perks

Competitive salary and benefits
Hybrid or remote work
Birthday Happy Day — a day off to dedicate to yourself
Team celebrations
Emotional well-being check-ins
Workplace stretching and exercise program
Emotional Health Program
Telemedicine
TotalPass
Health insurance plan
Dental insurance plan
Medical assistance
Dental assistance
Childcare assistance
Home office allowance
Discount club
Career development plan
Profit-sharing plan
Life insurance
Food allowance
Meal allowance
Transportation allowance
Pharmacy benefits
Support for employees’ professional growth and development