ACOM Sistemas

Support Engineer

• Provide excellent Tier 1 and Tier 2 support to external customers via chat, email, and phone through the Movidesk platform
• Analyze, simulate, and resolve issues reported by customers, focusing primarily on identifying their root causes
• Seek workarounds for operational, financial, and system-related incidents
• Record the information necessary to understand each support interaction in the system
• Monitor SLAs and manage follow-ups with customers, partners, and the internal team
• Build relationships with internal and external customers
• Proactively monitor potential issues and propose solutions to reduce bugs and support inquiries
• Work in partnership with leadership
• Share knowledge and stay up to date in the field

Explore Support Analyst at ACOM Sistemas. Review requirements and application details.