Associate Business Manager

Acosta

. Manage Kroger contract creation and maintenance in DemandTec and other customer platforms .

Posted 10/6/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $44,200 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong proficiency in managing customer contracts and documentation, with a focus on accuracy and attention to detail. Capable of supporting promotional planning and resolving discrepancies through effective communication and problem-solving skills.

Highest-signal resume keywords

Kroger Systems KnowledgeDemandTec ExperienceEDI SupportExcel ProficiencyCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract ManagementData ManagementPrice ChangesOrder Discrepancy ResolutionDocumentation CompletionResearch SkillsRoot Cause AnalysisPromotional PlanningClient SupportTransportation Coordination

Soft Skills

Attention to DetailProblem-SolvingCustomer Service MindsetCommunication SkillsAbility to Manage Multiple Priorities

Tools & Technologies

OutlookExcelPowerPointWordDemandTec

Industry Keywords

KrogerEDIClient DocumentationPromotional ExecutionTransportation Issues

About the role

Key responsibilities & impact

Manage Kroger contract creation and maintenance in DemandTec and other customer platforms
Complete customer forms, price changes, item maintenance, and Kroger-facing documentation
Develop understanding of Kroger processes, systems, requirements, and timelines
Support promotional planning and execution with Business Managers
Serve as a day-to-day contact with Kroger Backhaul, client customer service teams, and internal partners
Coordinate truck scheduling and resolve transportation issues
Manage PO adjustments, order discrepancies, pricing questions, and related issues
Research deductions, validate claims, and gather supporting documentation
Investigate discrepancies with client contacts and internal Acosta teams
Identify recurring issues and recommend root-cause solutions
Provide dedicated administrative support for an assigned client
Complete client forms, documentation, and paperwork
Provide EDI support and troubleshoot EDI-related issues
Maintain accurate records and ensure timely submissions
Support Business Managers with information, documentation, reporting, and administrative requirements

Requirements

What you’ll need

Strong proficiency in Outlook, Excel, PowerPoint, and Word
Comfortable managing high email volume and multiple priorities
Strong Excel skills for tracking, research, reconciliation, and data management
Knowledge of Kroger systems, processes, or ways of working strongly preferred
Experience with DemandTec or customer contract/promotion systems preferred
Experience working with EDI or electronic order processes preferred
Ability to learn multiple internal, customer, and client proprietary systems quickly
Strong critical-thinking and problem-solving skills
Ability to research issues, identify root causes, and determine appropriate next steps
Strong attention to detail and accuracy
Ability to recognize discrepancies in pricing, contracts, POs, deductions, or documentation
Excellent written and verbal communication skills
Strong customer-service mindset
Comfortable communicating directly with Kroger, client contacts, and internal teams
Sit for extended periods, typically 6+ hours per day
Use a computer, including keyboard and mouse, for prolonged periods
Lift and carry light items, typically 20+ pounds
Reach, bend, or stoop occasionally
Follow clear directions and perform repetitive motions consistently

Benefits

Comp & perks

Professional development and career advancement support
Flexible scheduling options for many field roles
Reasonable accommodations for applicants with disabilities