Brand Ambassador

Acosta

. Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms .

Posted 10/22/2026full-timeUnited StatesJunior💰 $52,200 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and digital marketing, with strong analytical skills to identify trends and provide actionable insights. Proficient in managing online reviews and maintaining brand presence across various platforms while ensuring high-quality communication and reporting accuracy.

Highest-signal resume keywords

Customer EngagementDigital MarketingAnalytical SkillsWritten CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Feedback AnalysisTrend IdentificationReporting AccuracyReview ManagementDigital Tools Proficiency

Soft Skills

Attention to DetailTime ManagementProfessionalismSelf-MotivationCollaboration

Tools & Technologies

Microsoft OfficeReporting SystemsRemote Work Technologies

Industry Keywords

E-CommerceRetailVoice of CustomerBrand MessagingConsumer Electronics

About the role

Key responsibilities & impact

Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms
Identify Voice of Customer trends, recurring issues, and opportunities to improve the customer experience
Provide actionable insights to leadership
Respond to customer reviews and product-related questions in a timely, professional, and brand-aligned manner
Reinforce brand image and presence across .com platforms, reviews, Q&A, and forums
Partner with Product Marketing, Sales, Engineering, and other cross-functional teams to address customer concerns and facilitate solutions
Manage Ratings & Reviews for assigned product categories, including review validity, syndication gaps, badging issues, at-risk SKUs, and SKU groupings
Maintain accuracy and organisation in reporting tools, dashboards, and tracking systems
Apply program guidelines and playbooks to ensure consistency in tone, messaging, and response quality
Collaborate with team members to share learnings, best practices, and efficiencies
Stay current on product knowledge, brand messaging, and platform updates

Requirements

What you’ll need

Bachelor’s Degree in marketing, business, communications, or a related field preferred
1+ years of experience in customer engagement, retail, e-commerce, digital marketing, or a related field
Experience working with online platforms, reviews, or customer-facing communication channels is an asset
Strong written communication skills with the ability to adapt tone to align with brand voice
High attention to detail, particularly in written responses and reporting accuracy
Analytical mindset with the ability to identify trends and summarise insights clearly
Strong organisational and time management skills in a remote work environment
Ability to manage multiple tasks and meet deadlines in a fast-paced setting
Comfortable working with digital tools, reporting systems, and Microsoft Office (Excel, Word, PowerPoint)
Strong judgement and professionalism when representing the brand in public-facing responses
Self-motivated with the ability to work independently while contributing to a team
Understanding of remote business tools such as smartphones, tablets, and laptops, including troubleshooting connectivity issues
Proficiency with remote work technologies and ability to troubleshoot connectivity and technical issues independently
Familiarity with consumer electronics products and emerging technologies preferred but not required
Ability to work in the United States; Acosta Group uses E-Verify to validate work authorization

Benefits

Comp & perks

Hybrid work arrangement
Reasonable accommodations for applicants with disabilities
Internal development and promotion opportunities
Equal opportunity employment