Customer Business Manager II

Acosta

. Serve as the retailer expert and execute client plans .

Posted 10/6/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $80,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and consultative selling within the CPG industry, leveraging insights for strategic planning and execution. Proficient in utilizing tools like CROSSVIEW for business planning and communication while maintaining strong organizational and time-management skills.

Highest-signal resume keywords

Sales ExperienceClient Relationship ManagementCROSSVIEW ProficiencyCategory Management KnowledgeConsultative Selling Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesCategory ManagementBusiness AcumenFinancial ManagementMarket AwarenessMicrosoft OfficeExcel PivotTablesNegotiation SkillsRetailer KnowledgePresentation Skills

Soft Skills

Communication SkillsOrganizational SkillsTime-Management SkillsCustomer Service MindsetProfessionalism

Tools & Technologies

CROSSVIEW

Industry Keywords

CPG IndustryRetailer InsightsBrand PromotionMerchandising4 Ps

About the role

Key responsibilities & impact

Serve as the retailer expert and execute client plans
Grow client business within assigned retailers faster than the category and retailer overall
Develop and maintain relationships with clients and customers in an assigned geographic region
Present strategic client plans and build brand promotion and activation strategies using customer and retailer insights
Execute plans covering sales, share, distribution, promotion, pricing, merchandising, and financial management
Communicate proactively with the Client Team regarding status, opportunities, expectations, and business-plan needs
Share customer changes and insights across relevant CROSSMARK roles
Use CROSSVIEW for business planning, communication, and execution
Support Business Account Managers and stakeholders with strategic client plans
Identify and sell additional client services using client and customer performance insights
Support and participate in CROSSVIEW Business Reviews and presentations

Requirements

What you’ll need

Bachelor’s degree preferred, or a minimum of 3+ years of experience in the CPG industry (preferred)
5+ years of sales experience
Proficiency with Microsoft Office, including intermediate Excel skills such as PivotTables
Strong listening, presentation, written, and verbal communication skills
Insights-based, consultative selling and negotiation skills
Strong retailer knowledge and credibility
Intermediate category management knowledge, including the “4 Ps”
Solid business acumen and awareness of market and industry trends
Strong organizational and time-management skills
Customer service mindset
Professionalism and ability to perform under pressure
Valid driver’s license
Ability to travel within the U.S. for customer, client, or company meetings as needed
Ability to transport sample products to account calls
English is the primary language; bilingual skills may be required based on business necessity

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for applicants with disabilities
Work-life balance prioritized
Supportive, collaborative work environment
Professional growth and development opportunities
Diversity, fairness, and inclusion commitment