Director, Client Development – Bilingual

Acosta

. Own the senior client relationship and lead annual planning, quarterly business reviews, strategic workshops, and performance discussions .

Posted 11/9/2026full-timeUnited StatesLead💰 $102,900 - $128,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong financial acumen with expertise in P&L ownership, budgeting, and ROI evaluation while effectively leading client relationships and large field teams to drive account growth and operational excellence.

Highest-signal resume keywords

P&L OwnershipClient DevelopmentFinancial AcumenRetail OperationsBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BudgetingForecastingROI EvaluationData AnalysisMarket IntelligenceAccount Growth StrategiesKPI ReportingField Team LeadershipClient Relationship ManagementSales Execution

Soft Skills

CommunicationNegotiationProblem-SolvingRelationship-BuildingPresentation

Industry Keywords

CPGRetailMerchandisingCategory ManagementField Service ProgramsShopper BehaviorMulticultural RetailStakeholder EngagementBusiness DevelopmentClient Leadership

About the role

Key responsibilities & impact

Own the senior client relationship and lead annual planning, quarterly business reviews, strategic workshops, and performance discussions
Develop and execute account growth plans aligned with client priorities, retail opportunities, revenue goals, and profitability targets
Build business cases for pilots, investments, and service expansion
Own the account P&L, budget, forecast, expenses, and ROI analysis
Conduct monthly financial reviews and take corrective action when performance varies from plan
Turn retailer feedback, field intelligence, shopper and consumer insights, competitive activity, and execution data into recommendations
Partner with operations and field leadership to lead a large, geographically dispersed field organization
Establish field leadership routines, market-level accountability, and scalable communication practices
Identify and resolve risks, remove barriers to service delivery, and address escalations
Lead and develop client engagement, operations, and support resources
Drive cross-functional alignment across operations, field leadership, finance, recruiting, training, analytics, and support teams
Oversee reporting and dashboards; use KPI trends and root-cause analysis to guide priorities and resource decisions
Represent the business in client, retailer, and industry engagements
Deliver client satisfaction, retention, renewal, profitable revenue growth, forecast accuracy, consistent field execution, operational KPI achievement, and team capability

Requirements

What you’ll need

Bachelor's Degree in Business, Marketing, Management, Finance, or a related field, or equivalent relevant experience
Minimum 8 years of progressive experience in client development, business development, client leadership, retail operations, CPG, or a related industry
Fluent in English and Spanish, including business discussions and presentations in both languages
Experience leading large, geographically dispersed field teams in execution-focused environments
Experience leading complex client relationships and delivering measurable account growth
Strong financial acumen, including P&L ownership, budgeting, forecasting, resource planning, and ROI evaluation
Ability to convert data, market intelligence, and operational results into clear strategies and executive recommendations
Exceptional communication, presentation, negotiation, problem-solving, and relationship-building skills
Ability to travel up to 30%, based on business needs
Experience with large-scale retail execution, merchandising, sales, category management, or field service programs
Knowledge of grocery, mass, club, specialty, or multicultural retail environments, shopper behavior, and CPG business drivers
Experience engaging stakeholders and consumers across culturally diverse and multilingual environments
Ability to sit for extended periods, typically 6+ hours per day
Ability to use a computer, including keyboard and mouse, for prolonged periods
Ability to lift and carry light items, typically 20+ pounds
Ability to reach, bend, or stoop occasionally
Ability to maintain focus and attention for long periods of desk-based work
Ability to follow clear directions and perform repetitive motions consistently

Benefits

Comp & perks

Hybrid work arrangement
Equal opportunity employer
Reasonable accommodations for applicants with disabilities
Work-life balance prioritized
Supportive, collaborative work environment
Growth and career development opportunities