EVP, Operations

Acosta

. Develop and execute enterprise operations strategy aligned with corporate growth, client, financial, and people priorities .

Posted 10/17/2026full-timeUnited StatesLead💰 $205,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing enterprise operations strategies, integrating functions and systems into scalable operating models, and leading large teams across diverse operational functions. Proficient in financial management, operational transformation, and establishing performance measures to drive continuous improvement and compliance.

Highest-signal resume keywords

Enterprise Operations Strategy DevelopmentFinancial Management and Profit-and-Loss AccountabilityOperational Transformation and Process StandardizationExecutive Leadership in Retail OperationsClient and Retailer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementOperational ReadinessData GovernancePerformance MeasurementMerchandisingRetail Field ExecutionWorkforce OptimizationChange ManagementStrategic PlanningProcess Improvement

Soft Skills

Influential LeadershipPersuasive CommunicationCoaching and DevelopmentAttention to DetailCollaboration

Tools & Technologies

Enterprise SystemsBusiness Intelligence ToolsReporting ToolsMicrosoft Office ApplicationsWorkforce Technology

Certifications & Qualifications

Bachelor's Degree in Business AdministrationMaster's Degree in Business Administration (Preferred)

Industry Keywords

Retail ManagementConsumer-Packaged GoodsField ExecutionSales OperationsOperational Governance

About the role

Key responsibilities & impact

Develop and execute enterprise operations strategy aligned with corporate growth, client, financial, and people priorities
Establish scalable operating models, decision rights, governance, leadership routines, service levels, and performance measures
Lead NLDC, OSC, Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology
Oversee merchandising, resets, remodels, new-store openings, surveys, promotional execution, product placement, and other in-store service programs
Own operating budgets, forecasts, profit-and-loss results, productivity objectives, and expense controls
Integrate recruiting, training, labor, logistics, support-center, distribution, and technology capacity into an enterprise workforce and readiness plan
Serve as executive sponsor for strategic client and retailer relationships
Participate in executive business reviews, joint planning, commercial proposals, and resolution of significant service or execution issues
Establish scorecards, KPIs, service-level measures, review cadences, controls, documentation, and data governance
Sponsor process improvement, automation, technology adoption, reporting enhancements, and the retail execution technology roadmap
Build, lead, coach, and develop senior operational and functional leaders
Establish accountabilities, performance expectations, succession plans, and development priorities
Promote safety, inclusion, integrity, accountability, collaboration, recognition, and continuous improvement
Ensure compliance with applicable laws, company policies, client and retailer requirements
Oversee operational readiness, business continuity, risk management, and executive reporting

Requirements

What you’ll need

Bachelor's degree in Business Administration, Operations Management, Retail Management, Supply Chain, Finance, or a related field, or an equivalent combination of education and relevant executive experience
15 or more years of progressively responsible leadership experience in merchandising, retail operations, field execution, consumer-packaged goods, retail services, or a related industry
10 or more years leading large, geographically dispersed operations and senior leaders
Demonstrated accountability for significant budgets or profit-and-loss performance
Experience leading operational transformation, integration, process standardization, and change across complex organizations
Experience serving as an executive partner to clients, retailers, or other external stakeholders
Master's degree in Business Administration or a related field preferred
Executive leadership experience spanning multiple operational functions
Demonstrated success integrating functions, systems, data, and leadership routines into an enterprise operating model
Executive-level strategic planning, operating-model design, financial management, and enterprise decision-making capability
Deep understanding of merchandising, retail field execution, client service delivery, labor models, productivity, and store-level operating requirements
Ability to lead through influence in a matrixed organization
Ability to interpret complex financial, operational, workforce, quality, and client data
Ability to communicate persuasively with boards, executive leaders, clients, retailers, field teams, and associates
Ability to build leadership capability, establish accountability, guide succession planning, and lead organizational change
Working knowledge of enterprise systems, workforce technology, business intelligence, reporting tools, and Microsoft Office applications
Enterprise knowledge of distribution and inventory operations, field support models, learning and onboarding, talent acquisition, field execution, sales operations, governance, workforce optimization, and retail execution technology
Ability to design and lead end-to-end operating systems with decision rights, service levels, measures, controls, and escalation paths
Strong interpersonal and highly developed writing skills; acute attention to detail
Travel as needed

Benefits

Comp & perks

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position
Equal employment opportunities in accordance with applicable law