Field Operations Manager

Acosta

. Lead, coach, and develop a dispersed field team of typically 75 to 150 field associates .

Posted 9/16/2026full-timeRemote • Oregon • United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing dispersed field teams, managing performance standards, and executing field strategies. Proficient in HR practices, project management, and utilizing analytical skills to drive retention and compliance.

Highest-signal resume keywords

Field Operations ManagementTeam Leadership and DevelopmentPerformance ManagementProject ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementProject ManagementField Strategy ExecutionData AnalysisScheduling Management

Soft Skills

Relationship-BuildingVerbal CommunicationWritten CommunicationOrganizational SkillsAttention to Detail

Tools & Technologies

ExcelWordPowerPointField Scheduling PlatformsReporting Platforms

Industry Keywords

Retail ManagementField MarketingOutsourced SalesEmployee RelationsCompliance

About the role

Key responsibilities & impact

Lead, coach, and develop a dispersed field team of typically 75 to 150 field associates
Set performance standards and hold associates accountable for sales, in-store execution, and behavioral expectations
Conduct in-store behavioral assessments and observational visits and deliver structured feedback
Administer performance counseling and corrective action in partnership with HR
Maintain accurate personnel records
Ensure associates have the tools, resources, product knowledge, and support needed to meet program and client goals
Partner with Talent Acquisition and Onboarding to interview, select, and onboard field personnel
Deliver and reinforce field training and monitor training completion and certification compliance
Drive retention through onboarding, recognition, and development; track and address turnover
Manage off-boarding with HR and Payroll
Execute field strategy through territory design, scheduling, and coverage management
Monitor scheduling daily, approve in-store time claims and expenses, and ensure accurate payroll inputs
Build and improve field processes, best practices, program playbooks, and SOPs
Monitor reporting and compliance, including audits of in-store execution
Serve as the field-level contact for client field management teams in weekly, monthly, and quarterly reviews
Deliver field insights covering staffing, turnover, retention, compliance, and development opportunities
Collaborate with Operations, Onboarding, HR, Payroll, Finance, and Reporting
Track field KPIs and produce recurring reports for clients and internal leadership
Use scorecards and dashboards to surface trends, gaps, and coaching priorities
Manage field labor hours, overtime, travel, and expenses within budget
Support labor forecasting and staffing models
Report to the Client Solutions Manager

Requirements

What you’ll need

4+ years of territory, district, regional, or field operations management experience in retail, field marketing, or outsourced sales, managing a team dispersed across a large geographic area
Demonstrated success leading, coaching, and developing direct reports, including remote or dispersed field teams
Experience managing multiple programs, clients, or competing priorities at the same time strongly preferred
Working knowledge of HR practices, including employee relations, performance management, and applicable employment laws
Experience developing and managing cross-functional processes; project management experience preferred
Strong analytical and observational skills
Excellent relationship-building, verbal, written, and presentation skills
Superior organizational skills, attention to detail, and follow-through; self-motivated and able to work independently
Proficiency in Excel/Sheets, Word/Docs, PowerPoint/Slides, and field scheduling and reporting platforms
Ability to quickly build proficiency with client products; consumer electronics or technology experience preferred
Bachelor's degree in Business, Marketing, or a related field preferred, or equivalent experience
Must be available to work flexible hours, including evenings, weekends, and holidays
Ability to travel for in-store visits and program launches as needed; travel is typically less than 25%
Valid driver's license, acceptable driving record, and reliable personal vehicle
Any DUI/DWI conviction in the past 36 months is an immediate disqualifier

Benefits

Comp & perks

Competitive pay
Performance bonus
Medical insurance
Dental insurance
Vision insurance
Life insurance
401K
HSA/FSA
Paid time off
Remote work arrangement
Disability accommodations