Operations Support Center Manager – CPG

Acosta

. Coach and develop employees .

Posted 9/23/2026full-timeWoonsocket • Rhode Island • United StatesJunior💰 $57,420 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while ensuring adherence to quality assurance processes and operational compliance. Proficient in managing employee performance and maintaining effective communication with clients and team members.

Highest-signal resume keywords

Team Leadership ExperienceQuality Assurance ProcessesEmployee Performance ManagementProficiency in Microsoft OfficeRecruitment and Training

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssurancePerformance ManagementAnalytical SkillsOperational ProceduresEmployee TrainingClient Issue ResolutionData AnalysisCompliance ManagementCommunication SkillsJudgment in Confidentiality

Soft Skills

CoachingInterpersonal SkillsProblem-SolvingRelationship ManagementEffective Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Operational ComplianceEmployee DevelopmentClient RelationsPerformance RecordsOffice Environment

About the role

Key responsibilities & impact

Coach and develop employees
Enhance and ensure adherence to quality assurance processes
Maintain and drive operational procedures and compliance
Manage employees’ overall work performance and maintain accurate performance records
Analyze the viability and analytical and technical impacts of requests
Communicate changes and enhancements effectively
Adhere to and implement company policies and procedures
Recruit, hire, and train new employees according to company policy and operational procedures
Ensure professional and timely resolution of client and customer issues
Liaise with leadership, clients, and customers while maintaining positive working relationships and communication
Maintain current knowledge of clients, accounts, and industry
Use appropriate judgment to protect confidential company information
Provide inbound calls, outbound calls, service tickets, and recorded mass communications support
Develop and maintain a support structure for Field Support employees
Execute department and individual employee goals and objectives

Requirements

What you’ll need

4+ year college degree or related work experience
1+ years of applicable team leadership experience
Proficiency in Word, Excel, PowerPoint, and Outlook
Direct supervisory responsibilities
Office environment work setting
Ability to work in the United States, validated through E-Verify

Benefits

Comp & perks

Work-life balance prioritized
Supportive, collaborative environment
Diversity, fairness, and inclusion commitment
Growth environment with opportunities to connect, develop, and build a fulfilling career
Reasonable accommodations for applicants with disabilities
Equal opportunity employment