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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and time management skills while effectively guiding future associates through the onboarding process. Maintains confidentiality and meets defined Service Level Agreements (SLAs) to ensure a positive candidate experience.
Highest-signal resume keywords
Customer Service ExperienceOnboarding Process ManagementVerbal And Written Communication SkillsOrganizational SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case Management Tool ProficiencyI-9 ProcessingBackground Consent ManagementTraining CoordinationMetrics Tracking
Soft Skills
Internal Customer Service MindsetAbility To Manage ExpectationsCollaboration With Peers And ManagementFocus And Attention During Desk-Based Work
Certifications & Qualifications
Associate Degree In Human ResourcesAssociate Degree In Business
Industry Keywords
Talent AcquisitionCandidate ExperienceService Level AgreementsConfidentialityTalent Redeployment
About the role
Key responsibilities & impact- Serve as the first point of contact for future associates regarding onboarding tasks such as I-9, background consent, required training, and access issues
- Guide future associates through the onboarding process and ensure a positive candidate experience
- Record inquiries in a case management tool
- Respond to inquiries within defined Service Level Agreements (SLAs)
- Assist the Talent Acquisition team with reviewing job profiles and opening requisitions as needed
- Partner with Talent Acquisition to ensure successful end-to-end talent redeployments
- Seek guidance or escalate complex or confidential inquiries and requests to higher-level functional support
- Maintain confidentiality of department and associate information
- Meet and exceed applicable metrics and SLAs
- Perform other assigned duties
Requirements
What you’ll need- Associate degree
- Associate's degree in human resources, Business or related field or equivalent education and experience
- Minimum 1+ year experience in a customer service or customer support role
- Associate-first mindset with dedication to internal customer service and company culture
- Verbal and written communication skills
- Ability to work effectively with peers, management, teammates, and candidates
- Strong organizational and time management skills
- Attention to detail
- Ability to manage expectations, process, and multiple projects simultaneously
- Ability to sit for extended periods, typically 6+ hours per day
- Ability to use a computer, including keyboard and mouse, for prolonged periods
- Ability to lift and carry light items, typically 20+ pounds
- Ability to reach, bend, or stoop occasionally
- Ability to maintain focus and attention during desk-based work
- Ability to follow clear directions
- Ability to perform repetitive motions consistently throughout the day
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities
- Flexible scheduling options are mentioned for many field roles, but not specifically promised for this role