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Acquia

Key Account Manager

Acquia

. Proactively identify, negotiate, and close expansion opportunities, including upsells and cross-sells, within existing accounts to exceed growth targets .

Posted 10/23/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Success, with a strong focus on selling complex cloud and SaaS solutions. Proven ability to drive account strategy, optimize customer journeys, and maintain accurate records in Salesforce and CRM systems.

Highest-signal resume keywords
Account ManagementSalesforce.com ProficiencyCloud Solutions SalesCross-Functional Team LeadershipData-Driven Territory Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account StrategySales Quota AchievementRevenue GrowthComplex Procurement NavigationCustomer Advocacy
Soft Skills
Exceptional CommunicationDetail-OrientedTask PrioritizationCollaboration
Tools & Technologies
SalesforceGoogle Workspace
Industry Keywords
SaaS SolutionsCustomer Journey OptimizationAccount RetentionUpsellingCross-Selling

Tech Stack

Tools & technologies
CloudSFDC

About the role

Key responsibilities & impact
  • Proactively identify, negotiate, and close expansion opportunities, including upsells and cross-sells, within existing accounts to exceed growth targets
  • Build and maintain relationships with key stakeholders, business users, and procurement teams
  • Partner with Renewal Managers to support seamless renewals, mitigate churn risk, and facilitate timely contract execution
  • Act as the customer advocate within Acquia
  • Collaborate across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey
  • Create and execute data-driven territory plans to maximize account retention and lifetime value
  • Maintain accurate Salesforce and CRM records, forecasting, and account documentation

Requirements

What you’ll need
  • Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises
  • Proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts
  • Exceptional communication skills and ability to lead cross-functional teams to deliver on customer needs
  • Ability to drive account strategy proactively with minimal oversight in a fast-paced, high-autonomy environment
  • Highly detail-oriented; able to prioritize tasks, manage multiple systems, and navigate complex procurement cycles
  • Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required
  • Openness to learning new technologies and collaborating with AI tools

Benefits

Comp & perks
  • Great Place to Work-CertifiedTM company
  • Opportunity to work with best-of-breed open-source technology in a high-growth market
  • Innovation and potential use of AI tools to enhance processes and improve work