Director of Operations

Acquisition.com

. Lead day-to-day operations across the studio network, corporate team, call center, scheduling, inventory, and warehouse .

Posted 9/23/2026full-timeRemote • United StatesLead💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading operations across multiple locations, with a focus on payroll, recruiting, performance management, and inventory accuracy. Proven ability to implement processes that enhance operational efficiency and support growth initiatives.

Highest-signal resume keywords

Operations LeadershipPayroll ManagementRecruiting and Performance ManagementInventory ManagementClear Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PayrollRecruitingPerformance ManagementInventory ManagementSchedulingCall-Center OperationsVendor ManagementFacilities ManagementProcess ImprovementData Analysis

Soft Skills

Clear CommunicationStrong Follow-ThroughAccountabilitySound JudgmentProblem Diagnosis

Tools & Technologies

Automation ToolsAI Solutions

Industry Keywords

Multi-Unit ManagementBrick-and-Mortar OperationsComplianceLabor RelationsRemote Work

About the role

Key responsibilities & impact

Lead day-to-day operations across the studio network, corporate team, call center, scheduling, inventory, and warehouse
Own recruiting, performance management, talent reviews, and workforce planning
Lead the People Lead
Build and run scorecards, operating reviews, and a weekly accountability cadence
Run payroll and back-office administration, including corrections and exception handling
Make facilities, vendor, and location-spend decisions within agreed authority limits
Coordinate responses to labor, compliance, and legal matters
Identify recurring operating problems and implement processes, owners, and measures to prevent recurrence
Resolve routine operating decisions at the appropriate level and provide founders with clear updates
Establish location scorecards, named ownership, and weekly reviews without founder involvement
Improve inventory accuracy, call-center booking performance, scheduling, payroll, hiring funnels, performance management, turnover, location stability, and profitability
Support new-location openings and growth from 25 to roughly 40 locations over three years

Requirements

What you’ll need

Experience leading operations across multiple brick-and-mortar locations, such as a regional, district, multi-unit, or general-management role
Direct experience with several of: payroll, recruiting, performance management, facilities, vendor management, inventory, scheduling, or call-center operations
Evidence of leading a team while remaining close enough to the work to diagnose problems and act quickly
Sound judgment about independent decisions, information gathering, and involving founders or qualified counsel
Practical approach to tools, contractors, automation, and AI
Clear written and verbal communication, strong follow-through, and accountability to measurable standards
Ability to meet travel requirements
Ability to work effectively from a remote base near a major US airport
Ability to travel up to 80% to portfolio company studio locations
Must be authorized to work in the U.S. without sponsorship

Benefits

Comp & perks

30% performance bonus max based on milestones
Health, dental, and vision coverage
Paid time off
Retirement match
Flexible Unlimited Paid Time Off and Company-wide Holidays
Employer sponsored Medical, Dental, & Vision plans
$1,950 annual Employer HSA contribution
FSA options including dependent care
Employee assistance program and mental health resources
Employer match program for 401(k), eligible for both Traditional and Roth accounts
$1,200 annual wellness reimbursement through JOON supporting health, family care, pet care, fitness, and more
Access to a state of the art gym at the HQ in Las Vegas for local or visiting team members