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Technical Support Engineer
acre security. Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on customer service, troubleshooting, and quality assurance. Proficient in maintaining documentation and reporting while effectively managing time and multitasking in a fast-paced environment.
Highest-signal resume keywords
Technical Support ExperienceCustomer Service SkillsAnalytical Troubleshooting AbilitiesCompTIA CertificationsFamiliarity With Microsoft Operating Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSoftware TestingSystem IntegrationsQuality AssuranceNetworking Fundamentals
Soft Skills
Communication SkillsOrganizational SkillsAttention To DetailTime Management SkillsAbility To Multitask
Tools & Technologies
Ticketing SystemsDocumentation Systems
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+
Industry Keywords
SaaSCustomer SupportTechnical SupportWestern US Region
About the role
Key responsibilities & impact- Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
- Provide technical support to customers via phone, ticketing systems, and other support channels
- Troubleshoot software, networking, and system-level issues with a strong focus on customer experience
- Continuously test Acre software and integrations to support quality assurance and product reliability
- Respond to incoming customer calls and technical inquiries
- Participate in an after-hours on-call rotation to support customers 24/7/365
- Maintain accurate documentation and records within support and ticketing systems
- Build professional, technical, and product knowledge to improve issue resolution and customer outcomes
- Create and maintain weekly or monthly reports as directed by leadership
- Support customers across the Western US region as part of the global Support team
Requirements
What you’ll need- Strong customer service and communication skills
- Excellent analytical and troubleshooting abilities
- Fluency in English (written and verbal)
- Strong organizational skills and attention to detail
- Ability to learn quickly and perform effectively in a fast-paced environment
- Strong time-management skills with the ability to multitask
- Familiarity with Microsoft operating systems and networking fundamentals
- Experience in a technical support or customer service role, ideally in a SaaS or call-center environment (preferred)
- Exposure to software testing, system integrations, or quality assurance activities (preferred)
- Degree in Information Technology, Systems, Engineering, or equivalent practical experience (preferred)
- CompTIA certifications (A+, Network+, Security+) (preferred)
- Legally authorized to work in the US
- Located in the Western United States
- Ability and willingness to participate in an after-hours on-call rotation supporting customers 24/7/365
Benefits
Comp & perks- Professional development, training, and growth opportunities
- Competitive compensation package
- Locally compliant benefits
- Equal opportunity and inclusive workplace
- 24/7/365 customer support on-call participation