acre security

Support Engineer

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system-level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries
• Participate in an after-hours on-call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership
• Support customers across the Western US region as part of the global Support team

Explore Technical Support Engineer at acre security. Review requirements and application details.

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Technical Support Engineer