Senior Professional Services Specialist

Acronis

. Serve as the primary technical point of contact for customers, providing ongoing guidance, monitoring solution health, and coordinating issue resolution with internal teams .

Posted 10/13/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management and Professional Services, with a strong focus on customer relationship management, technical issue resolution, and deployment of Acronis solutions. Proficient in analyzing customer environments and recommending strategies for backup, disaster recovery, and business continuity.

Highest-signal resume keywords

Technical Account ManagementAcronis Solutions DeploymentVMware ESX AdministrationCustomer Relationship ManagementITIL Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Virtualized InfrastructureBash ScriptingWindows Server AdministrationLinux Systems AdministrationPostgreSQLOracle SQLMicrosoft SQL ServerEndpoint SecurityCybersecurityDisaster Recovery Solutions

Soft Skills

Strong Communication SkillsPresentation SkillsRelationship-Building Skills

Tools & Technologies

Acronis Cyber ProtectMicrosoft Hosted ExchangeMicrosoft 365AI Productivity ToolsRMM Solutions

Industry Keywords

Technical AuditsRoot Cause AnalysisBusiness ContinuityOperational EffectivenessCustomer Support

Tech Stack

Tools & technologies

CitrixCyber SecurityERPFirewallsLinuxMS SQL ServerOraclePostgresSQLVMware

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for customers, providing ongoing guidance, monitoring solution health, and coordinating issue resolution with internal teams
Deliver Technical Account Management and Professional Services engagements, including support for pre-sales activities
Build and maintain relationships with customer IT, Operations, and Support teams
Analyze customer environments and recommend backup, disaster recovery, and business continuity strategies using Acronis solutions
Advise customers on product capabilities, roadmap updates, planned maintenance activities, and new product releases
Coordinate resolution of complex technical issues with Support, R&D, and Data Center Operations teams
Produce executive summaries, customer reports, and Root Cause Analysis documentation
Gather customer requirements and recommend solutions, product enhancements, configurations, and process improvements
Provide updates on support tickets, incidents, escalations, and feature requests
Participate in webinars, customer events, industry conferences, and internal Professional Services initiatives
Assess customer environments and size infrastructure requirements
Create detailed implementation and deployment plans
Lead or support deployment, configuration, and optimization of Acronis solutions in MSP and enterprise environments
Deliver technical training and provide tailored technical documentation and user guides
Conduct technical audits for solution performance, security, and operational effectiveness
Identify optimization opportunities to maximize customer value and ROI
Maintain deployment documentation and records of customer interactions
Collect post-deployment feedback and contribute to product and service improvements

Requirements

What you’ll need

5+ years of hands-on experience supporting, administering, or configuring complex enterprise systems such as virtualized infrastructure, ERP platforms, inventory systems, BSS/OSS, or similar environments
Strong written and verbal English communication skills (upper-intermediate level or higher)
Experience using AI productivity tools such as Copilot, Windsurf, or similar solutions
Hands-on experience administering and troubleshooting VMware ESX or Microsoft Hyper-V, Windows Server environments, Linux systems, networking, firewalls, log analysis, and Bash scripting
Basic experience with endpoint security and EDR solutions, including monitoring, investigation, and response to security events
Basic knowledge of PostgreSQL, Oracle SQL, Microsoft SQL Server, Active Directory, Exchange, and Microsoft 365 / Office 365
Solid understanding of ITIL principles
Strong customer-facing communication, presentation, and relationship-building skills
Availability for up to 30% international travel
Fluency in Spanish, Portuguese, or French (preferred qualification)
Experience designing or administering Microsoft Hosted Exchange, Microsoft SQL, Virtuozzo, Citrix, and Oracle virtualized environments (preferred qualification)
Experience with cybersecurity, RMM, backup, disaster recovery, and business continuity solutions (preferred qualification)
Hands-on experience with Acronis Cyber Protect is a strong advantage
Resume and application must be submitted in English

Benefits

Comp & perks

International travel opportunity of up to 30%
ITIL certification is an advantage
Participation in webinars, customer events, industry conferences, and internal Professional Services initiatives
Equal opportunity employment
Employment offers contingent upon successful completion of applicable criminal, education, and identity background checks