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Acronis

Software Support Specialist, Spanish/Portuguese

Acronis

. Provide technical support, configuration, and troubleshooting for software-related inquiries via email, phone, and chat .

Posted 11/9/2026full-timeRemote • Brazil, El Salvador, ArgentinaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer satisfaction, effective communication, and problem-solving. Proficient in Windows Server administration and familiar with virtualization technologies and business applications.

Highest-signal resume keywords
Technical SupportWindows Server AdministrationCustomer ServiceFluent EnglishFluent Spanish or Portuguese

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical AnalysisWindows Logs AnalysisLinux/UNIX BasicsVMware ESXiMicrosoft Hyper-VMS ExchangeMS SQLMySQLOracle DBCitrix XenApp
Soft Skills
Effective CommunicationAnalytical SkillsRelationship Building
Tools & Technologies
Support SystemNTP Servers
Industry Keywords
Hosting Tech SupportManaged Service Provider

Tech Stack

Tools & technologies
CitrixLinuxMySQLOracleSQLUnixVMware

About the role

Key responsibilities & impact
  • Provide technical support, configuration, and troubleshooting for software-related inquiries via email, phone, and chat
  • Perform technical analysis of customer problems and define resolution plans
  • Build and maintain strong relationships with customers and partners
  • Interact daily with other engineers to provide technical action plans or take ownership of escalated cases
  • Liaise between customers and internal Acronis resources through collaboration with the Expert team
  • Meet and exceed role KPIs, including customer satisfaction, productivity, and interaction quality
  • Accurately record relevant communication, documents, and files in the support system

Requirements

What you’ll need
  • Fluent English language (both verbal and written, Upper Intermediate as a minimum)
  • Fluent Spanish or Portuguese languages (both verbal and written, Upper Intermediate as a minimum)
  • 1 or more years of work experience in a similar role, preferably in Hosting tech support or Managed Service Provider business
  • Knowledge of Windows Server administration basics, including gathering and analyzing Windows logs and dumps
  • Ability to convey technical information effectively
  • Ability to analyze technical issues
  • Exceptional customer service approach and excellent analytical skills
  • Resume and application must be submitted in English
  • Experience and knowledge of Linux/UNIX basics and CLI is nice to have
  • Awareness of modern virtualization technologies, including VMware ESXi and Microsoft Hyper-V clusters, is nice to have
  • Experience with business applications such as MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers is nice to have

Benefits

Comp & perks
  • Equal opportunity employer
  • Employment offers contingent upon successful completion of applicable criminal, education and identity background checks