Clinical Case Manager

Activate Care

. Provide clinical guidance and structured case consultation to Community Health Workers supporting the Utah LIFT Path Assist for Chronic Disease program .

Posted 11/6/2026full-timeSalt Lake City • Utah • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in chronic disease management, clinical escalation protocols, and interdisciplinary care coordination while effectively coaching and training Community Health Workers. Proficient in translating complex clinical concepts for non-clinical staff and maintaining compliance with healthcare regulations.

Highest-signal resume keywords

Registered Nurse (RN) LicenseChronic Disease ManagementClinical Escalation ProtocolsMotivational InterviewingInterdisciplinary Care Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chronic Disease EducationPatient EducationHealth LiteracyCare ManagementTelehealth PreparationCase ConsultationQuality ImprovementClinical SupportWorkflow DevelopmentData Analysis

Soft Skills

CoachingCommunicationCollaborationGoal-SettingProblem-Solving

Tools & Technologies

WebMD IgnitePopulation Health TechnologyTelehealth Platforms

Certifications & Qualifications

Licensed Practical Nurse (LPN)Licensed Clinical Social Worker (LCSW)Board Certified Behavior Analyst (BCBA)

Industry Keywords

FQHCMedicaidRural HealthcareChronic ConditionsPatient Navigation

About the role

Key responsibilities & impact

Provide clinical guidance and structured case consultation to Community Health Workers supporting the Utah LIFT Path Assist for Chronic Disease program
Help CHWs distinguish non-clinical coaching and navigation activities from issues requiring clinical escalation
Provide subject-matter expertise on diabetes, hypertension, obesity, COPD, asthma, cardiovascular risk, and other chronic conditions
Support CHW workflows for chronic disease education, telehealth access, appointment follow-through, and clinical escalation
Coach CHWs in motivational interviewing, goal-setting, and approved WebMD Ignite educational content
Develop and maintain clinical escalation protocols with participating FQHCs
Guide escalation of symptoms, medication concerns, abnormal patient-reported information, and safety concerns
Review safety events, escalation failures, and near misses; recommend corrective actions
Collaborate with FQHC clinical leads, providers, nurses, and care-management staff
Facilitate case conferences, workflow discussions, and quality-improvement meetings
Deliver or support CHW training on chronic disease fundamentals, clinical red flags, escalation pathways, medication-support boundaries, health literacy, and telehealth preparation
Develop case-based training scenarios and review educational materials and workflows for clinical appropriateness
Support patient preparation for provider-delivered telehealth encounters and post-visit follow-up
Review program trends and collaborate with Data and Evaluation teams on performance, safety indicators, and clinical quality measures
Maintain compliance with HIPAA, privacy, security, documentation, and organizational policies
Perform other duties as assigned

Requirements

What you’ll need

Current, active, unrestricted Utah license as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Board Certified Behavior Analyst (BCBA), or related certification
Clinical experience supporting adults with chronic conditions including diabetes, hypertension, cardiovascular disease, obesity, COPD, or asthma
Experience in care management, population health, primary care, chronic disease management, or similar clinical programs
Strong understanding of clinical escalation, patient education, health literacy, and interdisciplinary care coordination
Ability to translate complex clinical concepts into practical guidance for non-clinical staff
Strong coaching, communication, case-consultation, and multidisciplinary collaboration skills
Ability to travel to Utah clinic locations as needed
Valid driver's license and reliable personal transportation required
Experience in an FQHC, Medicaid, or rural healthcare environment preferred
Experience supervising, training, or providing clinical support to CHWs, care coordinators, health coaches, or patient navigators preferred
Familiarity with telehealth-enabled chronic disease management, motivational interviewing, and population-health/care-management technology preferred
Company will not sponsor applicants for work visas

Benefits

Comp & perks

Hybrid work arrangement with remote work and regional travel
Reliable personal transportation required for local clinic travel