Activate Care

Scheduling Coordinator

• Coordinate and maintain daily schedules for approximately five home assessment nurses in Boston, Springfield, and Worcester, Massachusetts.
• Reach out by phone to schedule and confirm initial and follow-up member visits.
• Optimize scheduling based on geography, nurse availability, and member needs.
• Update scheduling and EMR systems in real time with accurate appointment and member information.
• Communicate schedule changes, urgent member needs, and cancellations to nurses and leadership.
• Track assessment completion rates and follow up on outstanding appointments.
• Document outreach attempts, scheduling details, and special instructions.
• Collaborate with internal teams to address scheduling or member engagement barriers.
• Provide customer service to members and caregivers while maintaining confidentiality.
• Support quality improvement initiatives related to scheduling workflows.
• Perform other duties as assigned.

Explore Scheduling Coordinator at Activate Care. Review requirements and application details.